Pharmacy Manager

Walgreens•Oklahoma City, OK

6d•$67 - $91

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services to patients, including immunizations, diagnostic testing, medication management, and patient outcome services. The role ensures prescriptions are accurately reviewed, compounded, dispensed, and verified in accordance with applicable regulations and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The Pharmacy Manager oversees pharmacy operations and regulatory compliance, including staffing and workflow, controlled-substance dispensing safeguards, insurance claims, pharmacy technology, documentation, and the pharmacy department’s maintenance. The role also manages staff hiring, training, performance, employee relations, and development. It analyzes business performance and inventory data, develops relationships with local healthcare providers, and supports community health and wellness outreach in partnership with the Store Manager.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that support a positive and inclusive patient experience.
Promote Walgreens healthcare services and proactively connect patients with consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, and establish efficient workflows, schedules, role assignments, and shift procedures.
Ensure compliance with Good Faith Dispensing requirements and state and federal controlled-substance laws.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support pharmacy staff and patients in using them; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and respond to provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set staff expectations and goals, foster teamwork, recognize improvement, oversee training, conduct performance reviews, and support team members’ career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and seek professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support community health and wellness awareness.