Pharmacy Manager - Store 03721

CVS Health•03721 - Tennessee CVS Pharmacy, L.L.C., TN

4d•$65 - $81

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change while addressing performance opportunities. The role models genuine care and a culture of excellence, supports awareness of new programs, onboards pharmacy colleagues, and recognizes team successes. The manager also works at the bench, coordinates the team, counsels patients, and ensures legal and regulatory requirements are followed. The position oversees pharmacy operations, team performance, prescription fulfillment, patient service, immunization delivery, inventory management, training and onboarding, regulatory compliance, scheduling, and operational improvement. It partners with the Store Manager and other pharmacy leaders to maintain staffing and training pipelines, evaluate performance, and foster a safe, inclusive, and psychologically supportive work environment. The manager maintains clinical and technical expertise and supports pharmacist-delivered clinical services where permitted.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate over time and pivot between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Ability to provide friendly assistance, understand patients’ reactions, and respond appropriately.
Verbal and written communication skills to interact with patients and colleagues, including active listening.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to complete the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, and stooping.
Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
Ability to accurately communicate and receive detailed information orally.
Team management and leadership skills, including delegation, coaching, motivating colleagues, problem-solving, adaptability, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through compassionate service, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their required training for licensure remains on track.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, and inclusion, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
Comply with relevant laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate tasks, empower and motivate colleagues, foster collaboration, solve problems, adapt to change, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a supervisor or manager.