Pharmacy Manager

Walgreens • Lisle, IL

4d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions and offers preventive and clinical healthcare services, including immunizations and diagnostic testing. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, and patient experience, while leading staff performance, engagement, training, coaching, and professional development.

The position oversees pharmacy operations and compliance, counsels patients, resolves medication and insurance issues, coordinates with medical providers, and provides clinical and wellness services. It also manages staffing and employee relations in partnership with the Store Manager, monitors business performance, supports community relationships and growth, and maintains required professional credentials and knowledge.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may supersede this requirement.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.

Responsibilities

• Engage patients, answer questions, resolve issues, anticipate needs, and promote a positive patient experience and awareness of Walgreens healthcare services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
• Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy technology systems and support staff and patients with their use.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and providers and conduct or participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
• Provide clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Partner with centralized support on patient registration and exception resolution, and follow company procedures for virtual product review when working in virtual environments.
• Maintain the pharmacy department, including repairs, cleaning, equipment, and layout, to support a functional and efficient environment.
• Prepare and submit records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination; support employment-law compliance, team goals, teamwork, and a shared vision.
• Oversee staff training and performance reviews, recognize improvements, identify high-potential team members, and support career progression.
• Address employee relations concerns, complaints, and conflicts, and support employee welfare and morale.
• Maintain required licenses, credentials, and certifications; complete required education credits and training; keep pharmacy and healthcare knowledge current and pursue professional development.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
• Build relationships with local medical professionals and promote pharmacy services and business growth in the community.
• Support the Store Manager in expanding community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager