Pharmacy Manager

Walgreens•Newnan, GA

26d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations and diagnostic testing. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in compliance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while overseeing staff performance, engagement, training, coaching, and formal performance management. The Pharmacy Manager leads pharmacy operations and patient care, including counseling patients, dispensing medications, managing clinical services, maintaining regulatory compliance, improving productivity, supporting pharmacy technology, and overseeing department upkeep and records. The position also collaborates with the Store Manager on staffing and business opportunities, develops pharmacy employees, analyzes business performance, and builds relationships with the local medical community to support health and wellness in the community.

Requirements

Bachelor of Science in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription-dispensing activities demonstrating strong knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if on file, and no written disciplinary actions in the prior 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if on file.

Responsibilities

Greet patients, offer assistance, resolve issues, and deliver a positive patient experience by modeling customer service best practices.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost options, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance requirements.
Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology used for workflow, fulfillment, billing, clinical documentation, training, inventory, and point-of-sale activities.
Identify opportunities to improve productivity and ensure insurance claims are processed accurately; resolve payment and patient issues with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions and address dosages, refills, interactions, allergies, alternative medications, and questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration, exception resolution, and patient issue resolution.
In virtual environments, conduct virtual product reviews according to company procedures and guidelines.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
Prepare and submit records, reports, and other documentation required to operate the pharmacy under state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, and foster a shared vision.
Recognize staff improvements, implement rewards programs, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts; support employee welfare and team morale.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current through professional reading and company communications.
Complete required education credits and company training, and pursue professional development through performance monitoring, feedback, and mentorship.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers, and promote pharmacy services and growth opportunities in the community.
Support the Store Manager in expanding community awareness of health and wellness.