Pharmacy Manager

The Kroger Co. • Phoenix, AZ

10d

About The Position

The Pharmacy Manager is accountable for all aspects of pharmacy practice within the limits of state and federal laws and corporate policies. The role manages the pharmacy department’s financial performance by monitoring its budget, controlling labor costs, training and developing staff, providing excellent customer service, managing prescription pricing and generic utilization, controlling inventory, and implementing or participating in corporate-approved clinical services. The Pharmacy Manager is expected to demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The position performs the duties of a staff pharmacist while leading the pharmacy team, overseeing pharmacy operations and records, meeting budget and sales goals, and supporting public health initiatives. It also includes coaching and evaluating direct reports, addressing customer and insurance issues, and traveling independently as needed to support business needs. The role requires the ability to work cooperatively in a fast-paced, sometimes stressful environment and to perform essential job functions with or without reasonable accommodation.

Requirements

• Bachelor’s Degree in Pharmacy and/or Doctor of Pharmacy degree (Pharm.D.) from an accredited U.S. School of Pharmacy.
• At least 2 years of related retail experience or an equivalent combination of education and experience.
• Minimum age of 21 years.
• Pharmacist license in good standing.
• Proven leadership skills.
• Ability to read and interpret prescriptions and documents.
• Ability to write routine reports and correspondence.
• Commitment to providing excellent customer service.
• Ability to preserve confidentiality of information.
• Ability and willingness to continue education as necessary.
• Participation in clinical programs following company-sponsored training.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment and manage conflict cooperatively.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

• Relevant Pharmacy Board Certification(s).
• Equivalent combination of education and experience in business management.

Responsibilities

• Perform staff pharmacist functions and serve as a role model for the pharmacy team; handle customer complaints and direct workflow to reduce wait times.
• Develop, implement, supervise, and promote the sales plan and other sales initiatives developed by the division pharmacy department.
• Perform duties required of a registered pharmacist in the state of employment and comply with legal and company requirements.
• Direct the pharmacy team to achieve warehouse utilization goals, avoid unnecessary overstock, reduce fill-on-arrival prescriptions, and follow proper ordering and inventory-recordkeeping procedures.
• Comply with corporate-mandated controlled-substance operating procedures.
• Monitor third-party or insurance profitability and handle related problems, rejections, and audits in a timely manner.
• Schedule pharmacy staff to control or avoid unnecessary labor costs.
• Maintain pharmacy records required by state and federal laws and company policies.
• Direct the pharmacy to meet budgeted labor, volume, inventory, and sales goals.
• Conduct effective detailing visits to local physicians and other community targets.
• Promote, implement, and participate in public health initiatives and disease-state management services.
• Travel independently as needed to support business needs.
• Supervise and coach direct reports, complete performance reviews, and provide direct feedback.
• Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act honestly and with integrity regarding customer and business information; follow directions and seek assistance as needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions of the position with or without reasonable accommodation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager