Pharmacy Manager

Walgreens•Forest Lake, MN

26d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services to patients regarding medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures prescribed medications are accurately compounded, reviewed, dispensed, and verified in accordance with regulatory guidelines and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, coaching, and formal performance management. The manager oversees pharmacy operations and compliance, including prescription dispensing, counseling, clinical services, controlled-substance requirements, insurance claims, pharmacy systems, records, facilities, and workflow. The position also works with the Store Manager and local healthcare community to support staff, improve business performance, and promote health and wellness services in the community.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription-dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that create a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, verification, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards, and establish efficient workflows, schedules, role assignments, and shift changes; open and close the pharmacy.
Apply Good Faith Dispensing requirements and applicable state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to develop strategic business opportunities.
Use and support pharmacy information systems for workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale activities; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; in virtual environments, conduct product reviews according to company procedures and guidelines.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Work with the Store Manager to set expectations and goals, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; oversee asset protection and inventory management; identify trends and improvement opportunities.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.