Pharmacy Manager

CVS Health•Pensacola, FL

26d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance. The role models CVS Health’s commitment to compassionate care, safety, and quality while overseeing pharmacy operations and ensuring compliance with legal and regulatory requirements. The manager oversees pharmacy workflow and prescription fulfillment, provides patient counseling and immunizations, supports clinical services where permitted, and manages inventory with particular attention to cold-chain products. They onboard and train pharmacists and technicians, support licensing progress, coach and evaluate pharmacy staff, build a cross-trained talent pipeline with the Store Manager, and create and oversee pharmacy schedules. The role also reviews operational reporting, develops plans to address performance gaps, and fosters a safe, inclusive, and empowering team culture. The manager maintains current clinical and technical skills and follows applicable laws, professional standards, and CVS policies.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to attend work regularly and predictably, including nights and weekends.
Ability to remain mobile and upright for extended periods, lift, scan, and bag items, reach and stretch, perform repetitive finger movements, handle objects with precision, stoop and bend, and perform close-visual-acuity tasks.
Ability to occasionally lift up to 20 pounds, frequently lift up to 10 pounds, and consistently exert negligible force to move objects.
Ability to convey and receive detailed information through oral communication.
Leadership skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and team development.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and improve pharmacy performance through coaching and follow-up.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
Adapt to scheduling and business needs, write or delegate and oversee the pharmacy schedule, and contribute to a safe, inclusive team dynamic.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping, patient privacy and security, and workplace safety.
Lead by example, delegate tasks, motivate and coach team members, provide feedback, discipline or terminate team members as needed, and address challenges through problem-solving and accountability.
Perform additional tasks as directed by a Supervisor or Manager.