Pharmacy Manager

Walgreens•Simpsonville, SC

9d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients about medication use and drug interactions and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The Pharmacy Manager delivers and promotes patient-centered service, counsels patients, performs pharmacist and clinical tasks, and ensures the pharmacy operates in compliance with laws, regulations, and company standards. The role coordinates pharmacy staffing and daily operations, supports pharmacy technology and insurance processes, maintains required records, and works with the Store Manager on business opportunities and performance. The manager hires and develops staff in collaboration with the Store Manager, oversees training and performance reviews, addresses employee relations concerns, and maintains required professional credentials and knowledge. The role also builds relationships with the local medical community and promotes pharmacy and health-and-wellness services within the community.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, and model customer-service practices that foster a positive patient experience.
Anticipate patient needs and promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist tasks, including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance laws.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, coordination, staff suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify productivity improvements.
Ensure accurate processing of insurance claims, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, and alternatives, and respond to provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures when applicable.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit pharmacy records, reports, and other documentation required by law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
Set staff expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee-relations concerns, complaints, and conflicts, and support team-member morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify trends and improvement opportunities.
Build relationships with local medical professionals, promote pharmacy business in the community, and support expansion of community health-and-wellness awareness.