Pharmacy Manager

Walgreens•Oklahoma City, OK

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services to patients. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, training, and professional development. The Pharmacy Manager also supports the pharmacy’s business growth and maintains relationships with the local medical community.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: at least 6 months of pharmacy experience with Walgreens.
For internal candidates: an average leadership-behavior rating of at least 3.0 on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
For internal candidates: an average leadership-behavior rating of 3.7 or above on the last performance review, if one is on file.

Responsibilities

Provide patient consultations on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers when appropriate.
Deliver pharmacy services including compounding, drug therapy reviews, medication management, prescription review and dispensing, immunizations, diagnostic testing, disease-state management, and other clinical or wellness services.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including controlled-substance requirements and Good Faith Dispensing policy.
Manage pharmacy workflow, staff schedules and assignments, shift changes, and pharmacy opening and closing.
Promote a positive patient experience by identifying needs, resolving issues, explaining available healthcare services, and modeling customer-service practices.
Collaborate with the Store Manager on business opportunities, staffing, hiring, performance expectations, employee relations, discipline, and termination as needed.
Oversee staff training, coaching, performance reviews, recognition, career progression, morale, and professional development.
Maintain pharmacy systems knowledge and support staff and patients with pharmacy technology, billing, clinical documentation, inventory, and point-of-sale systems.
Ensure insurance claims are processed accurately; resolve claim and patient issues with insurers, providers, centralized support, and through audits.
Communicate with medical providers to clarify prescriptions and address questions about medications, dosages, refills, interactions, allergies, and alternatives.
Manage pharmacy maintenance, housekeeping, equipment, repairs, and layout to keep the department functional and efficient.
Prepare and submit required records, reports, and other pharmacy business documentation.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and identify opportunities to improve productivity and results.
Develop relationships with local healthcare providers and promote pharmacy and community health services.
Maintain required licenses, credentials, and certifications; complete required education credits, training, and learning modules.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
In virtual environments, conduct product review according to company procedures and guidelines.