Pharmacy Manager

Walgreens • Decatur, IL

5d

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with regulatory guidelines and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, and professional development.

The position delivers patient counseling and clinical services, manages pharmacy operations and regulatory compliance, and works with the Store Manager and healthcare providers to resolve patient and business issues. It also leads pharmacy staff hiring, training, performance management, and employee relations; maintains required professional credentials and knowledge; and supports community health and pharmacy growth initiatives.

Requirements

• Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer, or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription-dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
• Anticipate patient needs and promote pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
• Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, prescription review, interpretation, and dispensing.
• Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including the Good Faith Dispensing policy.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, team suggestions, pharmacy opening and closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with technology used for workflow, fulfillment, billing, documentation, training, inventory, and point-of-sale operations.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve insurance-related patient issues and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
• Partner with centralized support on patient registration and exception resolution, and follow company procedures for virtual product reviews in virtual environments.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to keep the department functional, presentable, and efficient.
• Prepare and submit records, reports, and other documentation required by state and federal law.
• Collaborate with the Store Manager on hiring, discipline, and termination; support compliance with employment laws and establish team expectations and goals.
• Oversee staff training and performance reviews, recognize improvements, identify high-potential team members, and collaborate on career progression.
• Address employee relations concerns, complaints, and conflicts, and support team morale and positive employee-management relationships.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and training; and pursue professional development.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify trends and opportunities for improvement.
• Build relationships with local medical professionals, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager