Pharmacy Manager

Walgreens•Tallahassee, FL

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on the effective use of medications and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, and professional development. The Pharmacy Manager leads patient service and pharmacy operations, including counseling patients, dispensing medications, maintaining regulatory compliance, improving workflow, supporting pharmacy technology, managing insurance claims, and coordinating with medical providers and centralized support. The role also manages pharmacy staffing and performance, develops relationships with the local medical community, promotes community health and wellness, and analyzes pharmacy performance data to identify improvements.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, prescription review, interpretation, and dispensing.
Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflow by overseeing scheduling, assigning roles, coordinating activities, and soliciting team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information technology and support staff and patients with pharmacy systems, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale registers.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and conduct or participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution and assist with patient issues.
In virtual environments, conduct virtual product review in accordance with company procedures and guidelines.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional, presentable, efficient department.
Prepare and submit required records, reports, and documentation under state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination as needed, while ensuring compliance with employment laws.
Set expectations and goals with the Store Manager, promote teamwork, and foster a shared vision.
Recognize staff improvements through rewards programs; oversee staff training and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee-relations concerns, support team morale, and resolve complaints and conflicts.
Maintain required licensing, credentialing, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and company training.
Pursue professional development, monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance data; manage asset protection and inventory; identify trends and improvement opportunities.
Develop relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy business and community health and wellness awareness.