Pharmacy Manager

Walgreens • Perth Amboy, NJ

3d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, and patient experience, while leading pharmacy staff performance, engagement, training, coaching, and formal performance management.

The manager oversees patient care and pharmacy operations, including counseling, medication review and dispensing, regulatory compliance, scheduling and workflow, insurance claims, technology support, facilities, and required records and reports. The role also supports staff development and morale, analyzes pharmacy performance and inventory, and builds relationships with the local medical community to promote pharmacy services and business growth.

Requirements

• Bachelor of Science in Pharmacy or PharmD from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willing to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
• Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
• Anticipate patient needs and promote pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
• Ensure the pharmacy operates in accordance with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled-substance requirements.
• Establish efficient pharmacy workflows, oversee staff scheduling and task assignments, coordinate activities, and solicit team suggestions.
• Open and close the pharmacy and manage shift changes.
• Collaborate with the Store Manager to define and develop strategic business opportunities.
• Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support for patient registration and exception resolution, and assist with patient issues.
• Conduct virtual product reviews according to company procedures and guidelines in virtual environments.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functioning, presentable, and efficient department.
• Prepare and submit records, reports, and documentation required by state and federal laws.
• Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
• Set expectations and goals with the Store Manager, promote teamwork, recognize improvements, oversee staff training, conduct performance reviews, and support career progression.
• Address employee relations concerns, complaints, conflicts, and staff welfare to maintain morale and positive working relationships.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development.
• Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
• Build relationships with local healthcare providers and promote pharmacy services and growth opportunities in the community.
• Support the Store Manager in expanding community awareness of health and wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager