Pharmacy Manager

Walgreens•The Colony, TX

25d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients about effective medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, and patient experience, while overseeing staff performance, engagement, training, coaching, and formal performance management. The role leads patient service and pharmacy operations, including medication counseling, prescription review and dispensing, regulatory compliance, scheduling and workflow, insurance claim resolution, clinical services, pharmacy systems support, facility upkeep, and required records and reports. The Pharmacy Manager partners with the Store Manager on staffing, employee relations, performance goals, business opportunities, and community health and wellness outreach. The position also maintains required credentials and develops pharmacy and management knowledge.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates strong working knowledge of applicable state and federal controlled substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve issues, answer questions, and model customer service practices that promote a positive and inclusive patient experience.
Anticipate patient needs and increase awareness of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers as needed.
Perform pharmacist tasks, including compounding, drug therapy reviews, verification, medication management, prescription review, and accurate dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled substance laws, including Good Faith Dispensing requirements.
Establish and manage efficient pharmacy workflows, including staff scheduling, role assignments, coordination, team input, opening and closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with those systems; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
Follow up with medical providers to clarify prescriptions and address questions about medications, dosages, refills, interactions, allergies, alternatives, and healthcare services.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to support a functional, presentable, and efficient department.
Prepare and submit records, reports, and documentation required by state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure employment-law compliance.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and work with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications for clinical services; complete required education credits and company training.
Maintain and develop pharmacy, healthcare, retail, and management knowledge, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer service, and inventory data; manage asset protection and inventory, and identify performance trends and opportunities for improvement.
Build relationships with local healthcare providers, promote pharmacy services in the community, and support the Store Manager in expanding community health and wellness awareness.