Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting and clinical healthcare services, including medication guidance, immunizations, diagnostic testing, and patient outcome services. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. The role oversees efficient pharmacy workflow, financial performance, inventory, and patient experience, while managing staff performance, engagement, training, coaching, and formal performance management. The Pharmacy Manager leads patient service and pharmacy operations, counsels patients and coordinates with medical providers and insurers, ensures regulatory and company-policy compliance, and oversees pharmacy systems, records, equipment, and facilities. The manager partners with the Store Manager on hiring, staff development, business planning, and community outreach, and analyzes pharmacy performance to identify opportunities for improvement.
Requirements
- BS in Pharmacy or PharmD from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
- Experience performing prescription-dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the most recent performance review, if one is on file, and no written disciplinary actions in the prior 12 months.
- Maintain licensing, credentialing, and certification required by federal and state regulations to provide clinical services.
- Complete required education credits and company training.
Nice To Haves
- Supervisory experience planning, organizing, and directing pharmacy staff work.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the most recent performance review, if one is on file.
Responsibilities
- Provide patient consultations about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
- Deliver customer service, resolve patient concerns, anticipate patient needs, and promote Walgreens pharmacy and healthcare services.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
- Provide clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
- Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, and Good Faith Dispensing requirements.
- Manage pharmacy workflow, staffing schedules, role assignments, shift changes, and pharmacy opening and closing.
- Collaborate with the Store Manager to develop strategic business opportunities and support pharmacy growth.
- Maintain knowledge of pharmacy technology systems and support staff and patients in their use; identify opportunities to improve productivity.
- Ensure insurance claims are processed accurately, resolve payment and patient issues, and participate in third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and discuss alternatives or answer questions.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews where applicable under company procedures.
- Maintain pharmacy facilities, equipment, housekeeping, and layout to support safe, presentable, efficient operations.
- Prepare and submit required records, reports, and documentation under state and federal law.
- Collaborate with the Store Manager on hiring, discipline, termination, employment-law compliance, staff goals, teamwork, recognition, training, and performance reviews.
- Identify high-potential employees and support their career development; address employee relations concerns and promote staff morale.
- Maintain required licenses, credentials, and certifications; complete required education credits and company training.
- Maintain and develop pharmacy, healthcare, retail, and management knowledge, and seek professional development and feedback.
- Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
- Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory, and identify performance trends and improvement opportunities.
- Build relationships with local healthcare providers and promote pharmacy services in the community to support growth and health and wellness awareness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
