Pharmacy Manager

Walgreens • Wentzville, MO

4d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in compliance with regulations and company policies. The manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development.

The position leads patient service and pharmacy operations, including counseling patients, dispensing medications, maintaining regulatory compliance, improving workflow and productivity, resolving insurance and prescription issues, and overseeing pharmacy facilities and records. The manager also hires, trains, coaches, and manages pharmacy staff, supports their development, analyzes business performance, and builds relationships with the local medical community to promote pharmacy and health services.

Requirements

• Bachelor of Science in Pharmacy or a Pharm.D. from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified immunizer or willingness to become an immunizer within 90 days of hire.
• At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
• Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
• For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
• Supervisory experience planning, organizing, and directing the work of pharmacy staff.
• At least 6 months of pharmacy experience with Walgreen Co.
• For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

• Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
• Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
• Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
• Counsel patients on medication usage, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
• Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
• Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance requirements, including Good Faith Dispensing procedures.
• Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
• Collaborate with the Store Manager to develop strategic business opportunities.
• Maintain knowledge of pharmacy technology systems and support staff and patients in their use.
• Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and participate in third-party audits.
• Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
• Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
• Partner with centralized support on patient registration and exception resolution.
• Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
• Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain an efficient and presentable department.
• Prepare and submit records, reports, and other documentation required by state and federal laws.
• Collaborate with the Store Manager on hiring, discipline, and termination; support compliance with employment laws.
• Set expectations and goals with the Store Manager, promote teamwork, recognize staff improvements, and oversee training and formal performance reviews.
• Identify high-potential team members and collaborate on their career progression; address employee relations concerns and support staff morale and welfare.
• Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current and complete required education and training.
• Pursue personal professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
• Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
• Build relationships with local healthcare providers, promote the pharmacy in the community, and support health and wellness awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager