Pharmacy Manager

CVS Health • Rochester, MN

10d

About The Position

At CVS Health, the Pharmacy Manager leads and develops a pharmacy team that provides exceptional patient care, promotes best practices, leads through change, and addresses performance opportunities. The manager models genuine care and a culture of excellence, supports awareness of new programs, onboards pharmacy team members, and recognizes colleagues’ success. They work at the pharmacy bench, guide the team, counsel patients, and ensure compliance with legal and regulatory requirements.

The role includes managing pharmacy operations and team performance; ensuring safe, accurate prescription fulfillment; supporting immunizations and pharmacist-delivered clinical services where permissible; managing inventory; overseeing onboarding, training, and licensure progress; and maintaining compliance with applicable laws, regulations, and company policies. The Pharmacy Manager partners with the Store Manager, oversees Staff Pharmacists and District Support Pharmacists where applicable, reviews business reporting, develops action plans, and fosters a safe, inclusive, and psychologically supportive team environment. The position requires flexibility to meet scheduling and business needs and regular, predictable attendance, including nights and weekends.

Requirements

• Active pharmacist license in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not listed on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to complete required training within the designated timeframe.
• Ability to focus on tasks, shift between tasks, and confirm prescription information and label accuracy.
• Customer service, team orientation, and the ability to respond appropriately to patients’ reactions.
• Verbal and written communication skills, including active listening and conveying detailed instructions accurately.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-solving skills to select appropriate responses to challenging patient or colleague interactions.
• Ability to lead by example, delegate, motivate, coach, reinforce standards, provide feedback, and adapt with accountability.
• Ability to work across the home store and other market locations to meet business needs is preferred, not required.
• Ability to perform the listed physical activities, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stretching; repetitive finger movements; precision control; stooping; close visual work; and lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

• Manage and develop the pharmacy team, modeling excellent patient care and coaching colleagues to meet performance standards.
• Provide safe and appropriate dispensing, patient counseling, and immunization services, and guide the team in these practices.
• Oversee pharmacy bench shifts, coach team members, follow up on performance measures, and support accurate prescription fulfillment using required workflow procedures and safety guardrails.
• Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, monitoring timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, and deliver annual performance reviews.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reports, identify operational gaps, and develop action plans involving workflow, service, patient care, and compliance.
• Build a safe, inclusive, empowering team culture and invite feedback, taking relevant action in response.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
• Comply with federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance requirements, recordkeeping, patient privacy, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Delegate tasks, empower and motivate team members, foster collaboration, provide feedback and coaching, and address performance through discipline or termination when appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed