Pharmacy Manager

CVS Health•Norfolk, VA

11d•Onsite

About The Position

CVS Health’s Retail Pharmacy Manager leads and develops a pharmacy team to deliver safe, accurate, compassionate patient care and support strong pharmacy performance. The manager models excellence, coaches team members, supports onboarding and training, and guides the team through changes and operational challenges. The role includes working at the bench, counseling patients, immunizing, and ensuring compliance with applicable legal, regulatory, professional, and company requirements. The manager oversees pharmacy operations, inventory practices, prescription fulfillment, patient service, scheduling, performance management, and business reporting. They partner with the Store Manager to support talent development and cross-training, and work with the pharmacy team to improve workflow, service, patient care, and compliance. The position also supports pharmacist-delivered clinical services where permitted and contributes to a safe, inclusive, and engaging workplace. The role requires an active pharmacist license in the state where the store is located, an active NPI, and 1–2 years of pharmacist experience. Regular and predictable attendance, including nights and weekends, is required. This is a full-time position with 40 anticipated weekly hours. The stated base pay range is $65.00–$85.00 per hour, and the role is eligible for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to sustain attention, shift between tasks, and confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription quantities, days’ supply, and related calculations.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to perform the stated physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to communicate spoken information and receive detailed oral instructions accurately.
Leadership skills, including delegating, motivating, coaching, reinforcing standards, providing feedback, and managing team performance.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead, develop, and coach the pharmacy team, modeling excellence and setting expectations for patient care and performance.
Manage patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen performance measures through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and identify, engage, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding for new Technicians and Pharmacists, including CVS workflow training, and monitor required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and results validation, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a culture of safety, empowerment, inclusion, and psychological safety by welcoming feedback and taking relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, provide feedback, and foster collaboration and accountability.
Perform additional tasks as directed by a Supervisor or Manager.