Pharmacy Manager

CVS Health•Lexington, VA

23d

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The manager models compassionate, safe, and compliant pharmacy practice, supports team members’ professional development, and oversees pharmacy operations and patient services. The role includes managing the pharmacy team during bench shifts; supporting accurate prescription fulfillment and effective workflow; counseling patients; offering and delivering immunizations; managing inventory and cold-chain products; onboarding and training pharmacists and technicians; and ensuring compliance with applicable laws, regulations, and company policies. The Pharmacy Manager also oversees staff pharmacists and district support pharmacists where applicable, manages performance and schedules, partners with the Store Manager on cross-training and talent pipelines, reviews business reporting, and develops action plans to address operational, service, patient-care, and compliance gaps. The manager builds a safe, inclusive, and engaging team culture, maintains current clinical and technical skills, supports pharmacist-delivered clinical services where permissible, and adapts to scheduling and business needs. The role requires regular and predictable attendance, including nights and weekends, and includes physical tasks such as standing for extended periods, reaching, lifting, scanning, and handling items. This is a full-time position with 40 anticipated weekly hours. The stated base pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to maintain attention and focus, concentrate on tasks, and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, active listening, and ability to convey detailed instructions accurately.
Mathematical reasoning skills, including calculating quantities and days’ supply for prescriptions.
Problem-resolution skills for challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead; stretch; perform repetitive finger movements; and stoop to move items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
Ability to exchange ideas verbally and receive detailed information through oral communication.
Leadership, delegation, adaptability, accountability, and problem-solving skills.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model excellent patient care, and coach team members to meet performance standards.
Manage the pharmacy team during bench shifts and follow up on pharmacy performance measures and opportunities.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflow procedures and safety guardrails.
Provide meaningful patient counseling, demonstrate empathy, collaborate with patients’ healthcare teams, and proactively address insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train new technicians and pharmacists for the store and district, and monitor timely completion of training and licensure requirements.
Ensure pharmacy operations comply with state Board of Pharmacy requirements and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; deliver annual performance reviews and address gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain relevant clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services where permissible.
Comply with relevant laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, patient privacy, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within designated timeframes.
Lead by example, delegate tasks, empower and motivate team members, and foster collaboration and high performance.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.