Pharmacy Manager, Store 4633

CVS Health•Greenfield, IN

10d•Onsite

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care and maintain a culture of excellence, safety, inclusion, and accountability. They model best practices, guide the pharmacy team through change, identify performance opportunities, support new programs, onboard colleagues, and recognize team achievements. The role also includes working at the pharmacy bench, counseling patients, and ensuring compliance with legal and regulatory requirements. The Pharmacy Manager oversees pharmacy operations and team performance, supports safe and accurate prescription fulfillment, promotes immunizations and clinical services, manages inventory, and ensures required training and licensure are completed. The manager partners with the Store Manager on talent development, oversees Staff Pharmacists and applicable District Support Pharmacists, reviews business reporting, and develops action plans. The role requires flexibility to meet scheduling and business needs, maintain professional skills, and comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within designated timeframes. It involves patient and colleague communication, focused and adaptable work, mathematical reasoning, problem resolution, and team leadership. Physical requirements include standing or remaining upright for extended periods, mobility, repetitive hand and finger movements, reaching, stooping, close visual acuity, and lifting or exerting force as described in the posting.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
Customer service, team orientation, active listening, and verbal and written communication skills.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and address team performance.
Physical ability to remain upright for extended periods; be mobile; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; control precision; stoop and bend; and perform close-vision tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects with negligible force.
Ability to communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model best practices, and create a culture of excellence, safety, empowerment, inclusion, and psychological safety.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and using safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, provide workflow training, and track completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they progress toward required training and licensure.
Oversee Staff Pharmacists and applicable District Support Pharmacists; manage performance through observation, feedback, and validation; deliver annual reviews and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes by providing permissible pharmacist-delivered clinical care, including testing and prescribing services, and encouraging holistic care by the team.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate tasks; motivate, coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.