Pharmacy Manager

CVS Health•Magnolia, TX

14d•$65 - $85•Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional, safe patient care and a positive patient experience. The role promotes best practices, leads the team through change, identifies performance opportunities, supports new programs, onboards pharmacy team members, and recognizes colleague success. The manager also works at the pharmacy bench, provides meaningful patient counseling, and ensures compliance with legal and regulatory requirements. The position oversees pharmacy operations, staff performance, scheduling, training, inventory, workflow, and compliance. The Pharmacy Manager partners with the Store Manager and pharmacy colleagues to maintain a strong talent pipeline, support clinical services and immunizations, improve operational performance, and foster a safe, inclusive, and empowering team culture. The role requires maintaining relevant clinical and technical skills and complying with applicable laws, professional standards, ethical principles, and CVS Health policies.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not listed on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Ability to provide friendly customer service, recognize patient reactions, and respond appropriately.
Verbal and written communication skills, including active listening and the ability to understand and convey detailed information.
Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to complete the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; and close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to lead by example, delegate, motivate, solve problems, adapt to change, and take accountability.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up on pharmacy performance measures.
Support safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, provide CVS workflow training, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate tasks; motivate, coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate; and address challenges with problem-solving and accountability.
Perform additional tasks as directed by a Supervisor or Manager.