Pharmacy Manager
About The Position
The Pharmacy Manager provides empathetic pharmacy consulting services to patients and oversees the accurate, compliant compounding, review, dispensing, and verification of prescribed medications. The role delivers preventive and clinical healthcare services, including immunizations, diagnostic testing, medication management, drug therapy reviews, and patient outcome services. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The position leads pharmacy operations in accordance with state and federal regulations and company policies. It includes scheduling and coordinating staff, overseeing pharmacy opening and closing, supporting pharmacy technology and insurance claim resolution, maintaining department facilities and records, and collaborating with the Store Manager on business opportunities and pharmacy staffing. The Pharmacy Manager also develops relationships with the local medical community and promotes health and wellness services in the community.
Requirements
- BS in Pharmacy or PharmD degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willingness to become an immunizer within 90 days of hire.
- At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
- Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
- Maintain required licensing, credentialing, and certification as established by federal and state regulations to provide clinical services.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months of pharmacy experience with Walgreen Co.
- For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Engage patients, address issues, answer questions, and model Walgreens customer-service practices to provide a positive patient experience.
- Anticipate patient needs and promote pharmacy consultation, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical and wellness services.
- Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
- Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medications, and over-the-counter products; refer patients to medical providers when needed.
- Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
- Ensure pharmacy operations comply with regulations, company policies, controlled-substance laws, Good Faith Dispensing requirements, and company standards.
- Establish and manage efficient pharmacy workflows, including staff scheduling, role assignment, activity coordination, opening and closing, and shift changes.
- Collaborate with the Store Manager to identify and develop strategic business opportunities.
- Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology; identify opportunities to improve productivity.
- Ensure insurance claims are processed accurately, resolve payment rejections and patient issues, and work with insurers and medical providers, including through third-party audits.
- Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, allergies, alternative medications, and other questions.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
- Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit records, reports, and documentation required by state and federal law.
- Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, and ensure compliance with employment laws.
- Set staff expectations and goals, foster teamwork, recognize improvements, oversee training, conduct performance reviews, and support career progression.
- Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
- Maintain required licenses, credentials, and certifications; complete required education credits and company training.
- Maintain and enhance pharmacy, healthcare, retail, and management knowledge; seek feedback and professional development.
- Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
- Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory, and identify trends and improvement opportunities.
- Develop relationships with local healthcare providers, promote pharmacy services in the community, and support community health and wellness awareness.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
