Pharmacy Manager

Walgreens•Champaign, IL

24d•$67 - $91

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services to patients, including immunizations and diagnostic testing. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, and patient experience, and manages staff performance, engagement, training, coaching, and formal performance management. The position combines patient care and pharmacy operations with leadership and business planning. It includes counseling patients and coordinating with medical providers and insurers; ensuring regulatory compliance and accurate prescription processing; managing staffing, scheduling, records, equipment, and technology; and developing staff and relationships with the local healthcare community. The manager also analyzes performance and inventory data and identifies opportunities to improve pharmacy operations and business growth.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, respond to questions and concerns, and model customer service practices that support a positive patient experience.
Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, interpretation, dispensing, and verification.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, shift changes, and pharmacy opening and closing.
Collaborate with the Store Manager to develop strategic business opportunities and communicate relevant corporate health and wellness information to pharmacy staff.
Maintain knowledge of pharmacy information technology and support staff and patients with pharmacy systems, workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point-of-sale systems.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and participate in third-party audits.
Follow up with medical providers about prescriptions, dosages, refills, interactions, allergies, alternatives, and other questions; perform clinical and wellness services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
Prepare and submit required records, reports, and documentation in accordance with state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
Set staff expectations and goals, promote teamwork, recognize improvement, oversee training, conduct performance reviews, and support career progression.
Address employee relations concerns and support staff morale and welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Keep current with pharmacy and healthcare knowledge, retail and management developments, and practices that improve business acumen and pharmacy performance; seek feedback and professional development.
Analyze pharmacy financial, customer service, and inventory data; oversee asset protection and inventory management; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote pharmacy services in the community to support business growth and health and wellness awareness.