Pharmacy Manager
About The Position
The Pharmacy Manager provides pharmacy consulting services to patients on medication use and drug interactions, delivers preventive and clinical healthcare services, and ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately under applicable regulations and company policies. The role manages pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The manager oversees patient service and pharmacy operations, including medication counseling and dispensing, clinical services such as immunizations and diagnostic testing, regulatory compliance, staffing and workflow, insurance claims, pharmacy systems, records, and department maintenance. The role also manages staff hiring, training, performance, and employee relations; maintains required credentials and professional knowledge; communicates relevant health and wellness strategies; analyzes pharmacy performance; and builds relationships with the local medical community to support pharmacy growth.
Requirements
- Bachelor of Science in Pharmacy or Pharm.D. degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified immunizer or willingness to become an immunizer within 90 days of hire.
- At least one year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
- Experience performing prescription-dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
- For internal candidates, an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
Nice To Haves
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least six months of pharmacy experience with Walgreen Co.
- For internal candidates, an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
Responsibilities
- Engage patients, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
- Promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
- Participate in community events as requested by store or district leadership.
- Counsel patients about medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
- Perform pharmacist tasks including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
- Ensure pharmacy operations comply with regulations, company policies, and standards, including controlled-substance laws and Good Faith Dispensing requirements.
- Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, coordination, opening, closing, and shift changes.
- Collaborate with the Store Manager to develop strategic business opportunities.
- Maintain knowledge of pharmacy information technology systems and support staff and patients in their use; identify opportunities to improve productivity.
- Ensure accurate insurance claim processing, resolve issues with insurers and medical providers, and conduct or participate in third-party audits.
- Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer questions.
- Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
- Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
- Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes.
- Prepare and submit records, reports, and other documentation required by state and federal law.
- Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, while ensuring compliance with employment laws.
- Set expectations and goals with the Store Manager, foster teamwork, recognize improvement, oversee staff training, and conduct formal performance reviews.
- Identify high-potential team members and collaborate on their career progression.
- Address employee relations concerns, complaints, conflicts, and team morale.
- Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development.
- Communicate relevant corporate health and wellness services or strategy information to pharmacy staff on behalf of the Store Manager.
- Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; and identify trends and opportunities for improvement.
- Build relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support health and wellness awareness.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
