Pharmacy Manager

CVS Health•Virginia Beach, VA

14d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care and safe, accurate prescription services. The role sets an example of compassionate care, supports the team through change, identifies and addresses performance opportunities, promotes awareness of new programs, and recognizes colleagues’ success. The manager works at the pharmacy bench, provides meaningful patient counseling, and ensures compliance with legal and regulatory requirements. The Pharmacy Manager directly manages pharmacy operations and team performance, including dispensing, counseling, immunizations, prescription fulfillment, inventory, onboarding, training, scheduling, and compliance. The role partners with the Store Manager and district colleagues to maintain staffing and talent pipelines, oversees pharmacists and support pharmacists where applicable, reviews business reporting, and develops plans to address operational and patient-care gaps. The manager fosters a safe, inclusive, and empowering workplace, maintains clinical and technical skills, and supports pharmacist-delivered testing and prescribing services where permitted. This is a full-time position with anticipated hours of 40 per week. The typical pay range is $65.00–$85.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to the base pay range. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service approach; ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed instructions.
Mathematical reasoning skills, including calculating quantities and days’ supply for prescriptions.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to complete required training within the designated timeframe.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; and adjust equipment precisely.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 lbs.; frequently lift or exert up to 10 lbs.; and consistently exert negligible force to move objects.
Ability to communicate and receive detailed information orally.
Leadership skills, including delegating, empowering, motivating, coaching, providing feedback, and fostering collaboration and high performance.
Adaptability, accountability, and problem-solving skills.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Lead the pharmacy team during bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
Ensure safe and accurate prescription fulfillment by following and directing adherence to pharmacy workflows and safety guardrails.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and identify and support Pharmacy Technicians learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflows, and monitor timely completion of training and licensure requirements.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient-care, and compliance gaps.
Build a safe, empowering, inclusive team culture and invite feedback, taking relevant action in response.
Maintain clinical and technical skills through required trainings, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, records, patient privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, motivate and coach team members, provide feedback or discipline as appropriate, and address challenges through problem-solving and adaptability.
Perform additional tasks as directed by a Supervisor or Manager.