Pharmacy Manager

CVS Health • Paramus, NJ

13d

About The Position

At CVS Health, the Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance opportunities. The role models CVS Health’s purpose and standards, supports program awareness and colleague recognition, and oversees pharmacy operations while working at the bench. It ensures safe and accurate dispensing, meaningful patient counseling, immunization services, regulatory compliance, and a positive, inclusive team culture.

The Pharmacy Manager manages pharmacy team performance, onboarding and training, scheduling, inventory practices, operational reporting, and action plans. The role partners with the Store Manager and district colleagues, supports clinical services where permissible, maintains relevant clinical and technical skills, and follows applicable laws, regulations, professional standards, and company policies. Regular and predictable attendance, including nights and weekends, is required.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to maintain attention and focus, concentrate over time, and pivot quickly between tasks.
• Ability to confirm prescription information and label accuracy.
• Customer service and team orientation, including responding appropriately to patients’ reactions.
• Verbal and written communication skills, active listening, and ability to convey and receive detailed spoken information accurately.
• Mathematical reasoning skills for prescription calculations, including quantity and days’ supply.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements and precision control tasks.
• Close visual acuity for tasks such as transcribing, viewing computer terminals, reading, and inspecting small parts.
• Occasionally lift or exert up to 20 lbs.; frequently lift or exert up to 10 lbs.; consistently move objects using negligible force.
• Leadership skills, including setting a positive team tone, delegating, motivating, coaching, providing feedback, and fostering collaboration.
• Problem-solving, adaptability, and accountability to address challenges, navigate changing circumstances, and take ownership.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy team members during bench shifts, coach them, and follow up to strengthen pharmacy performance measures.
• Ensure safe and accurate prescription fulfillment by following and directing adherence to workflow procedures and safety guardrails.
• Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
• Onboard and train new Technicians and Pharmacists for the store and district, monitoring timely completion of required training and licensure.
• Maintain compliance with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
• Partner with the Store Manager to maintain a talent pipeline of cross-trained colleagues and ensure their training and licensure progress.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
• Review business reporting, identify operational insights, and develop action plans for workflow, service, patient care, and compliance gaps.
• Build a safe, empowering, inclusive team culture and psychological safety by inviting feedback and taking appropriate action.
• Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permitted, and empower the team to provide holistic care.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, security, and workplace safety.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and reinforce standards and high performance.
• Coach, encourage, provide feedback to, discipline, and, when appropriate, terminate pharmacy team members.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed