Pharmacy Manager

Weis Markets•Harrisburg, PA

17d

About The Position

The Pharmacy Manager oversees the pharmacy department’s operations, performance, associates, and customer service. The role ensures prescriptions are filled accurately and appropriately in accordance with state and federal Board of Pharmacy regulations, and develops the business through clinical programs, immunizations, and Medication Therapy Management when available. The manager works collaboratively with store operations, the Pharmacy District Manager, pharmacy staff, physicians, customers, and other pharmacy associates to support department goals, maintain inventory, and provide healthcare counseling. The position supervises pharmacists, pharmacy associates, and support staff, including responsibility for hiring, training, directing, performance reviews, rewards, discipline, and complaint resolution. It also maintains pharmacy security and organization, develops department personnel, controls labor costs and turnover, and ensures tasks such as cycle counts, inventory management, and customer will-calls are completed in a timely manner.

Requirements

Bachelor’s degree (BS), Doctoral degree (PHARM.D.), or equivalent in Pharmacy.
Two years of retail pharmacy experience.
Immunization Certification through an accredited organization, such as APhA.
Ability to perform the essential duties satisfactorily.

Responsibilities

Maintain a collaborative business relationship with the store operations team, promote associate engagement, and communicate department and company strategy to pharmacy associates.
Ensure the accuracy and appropriateness of prescriptions through Drug Utilization Review and Final Quality Assurance in accordance with applicable state and federal Board of Pharmacy regulations.
Manage the department to build a profitable business and grow prescription volume through clinical programs, including immunizations and Medication Therapy Management when available.
Work with the Pharmacy District Manager and pharmacy staff to control inventory, track weekly sales, and order pharmaceutical stock as needed to meet customer demand and maximize profits.
Align performance objectives with the seven measurable department metrics for pharmacy effectiveness and efficiency.
Provide excellent customer service, assist customers with medical-related issues, and offer healthcare counseling.
Supervise pharmacists, pharmacy associates, and support staff; direct training, coaching, discipline, and management of pharmacy associates.
Maintain appropriate security of the pharmacy department.
Handle and resolve customer issues, complaints, and questions to build trust and loyalty.
Interact with physicians and use reference materials to obtain information about customers and prescriptions and resolve issues.
Keep the pharmacy department clean and orderly.
Review ongoing training and development of department personnel to improve performance, support continuous development, reduce turnover, and control labor costs.
Prioritize pharmacy department tasks and ensure timely completion, including cycle counts, inventory management, and customer will-calls.
Interview, hire, train, direct, reward, and discipline associates; appraise associate performance and resolve complaints in accordance with company policies and applicable laws.