Pharmacy Manager

CVS Health•Baltimore, MD

25d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and maintain a culture of safety, excellence, inclusion, and accountability. The manager oversees pharmacy operations and team performance, supports safe and accurate prescription fulfillment, provides counseling and immunizations, and helps patients resolve insurance or medication issues. The role also supports pharmacist-delivered clinical services where permitted and ensures compliance with applicable laws, regulations, professional standards, and company policies. The Pharmacy Manager oversees onboarding and training for pharmacists and technicians, coaches and evaluates staff, manages scheduling, and partners with the Store Manager to maintain a pipeline of colleagues trained to support pharmacy operations. The manager reviews business reporting, identifies performance gaps, and develops action plans related to workflow, service, patient care, and compliance. Regular and predictable attendance, including nights and weekends, is required. The position is full-time, with anticipated weekly hours of 40. The listed base pay range is $65.00–$85.00 per hour, and the role may also be eligible for a CVS Health bonus, commission, or short-term incentive program.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Mathematical reasoning skills for prescription quantities and days’ supply calculations.
Problem-solving skills for challenging patient or colleague interactions.
Ability to meet the described physical demands, including occasional lifting or exerting up to 20 pounds and frequent lifting or exerting up to 10 pounds.
Leadership, delegation, coaching, feedback, adaptability, accountability, and team-management skills.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead, develop, coach, and manage the pharmacy team, setting a positive example and fostering a collaborative, safe, inclusive, and engaging work environment.
Support patient health through safe and appropriate prescription dispensing, counseling, and immunization practices.
Oversee the pharmacy team during bench shifts and improve pharmacy performance through coaching and consistent follow-up.
Ensure safe and accurate prescription fulfillment by following and directing staff to follow workflow procedures and safety guardrails.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and identify and support technicians learning to immunize.
Manage pharmacy inventory using established best practices, with particular attention to protecting cold-chain products.
Conduct onboarding and training for new technicians and pharmacists in the store and district, and monitor timely completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or delegate and oversee preparation of the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build psychological safety by encouraging feedback and taking appropriate action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services, where permitted.
Comply with federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, recordkeeping, patient privacy, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Use attention, focus, adaptability, communication, active listening, mathematical reasoning, and problem-solving to meet patient and business needs.
Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precision control, stooping, and visually inspecting or transcribing information.
Lead by example, delegate tasks, empower and motivate team members, reinforce standards, provide feedback, and discipline or terminate team members as appropriate.
Complete additional tasks as directed by a Supervisor or Manager.