Pharmacy Manager

CVS Health•02573 - Connecticut CVS Pharmacy, L.L.C., CT

22d•$70 - $91

About The Position

CVS Health Pharmacy Managers lead and develop a pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. They serve as role models, coach colleagues, onboard new team members, recognize achievements, and identify opportunities to improve performance. They also work at the pharmacy bench, counsel patients, and ensure compliance with legal and regulatory requirements. The role includes managing pharmacy operations and staff, ensuring safe and accurate prescription fulfillment, providing and promoting immunizations and clinical services, maintaining inventory practices, and supporting positive patient experiences. Pharmacy Managers oversee training and licensure progress, monitor performance, review business reporting, develop action plans, and partner with the Store Manager on pharmacy talent needs. They foster a safe, inclusive, and empowering team environment, maintain relevant clinical and technical skills, and comply with applicable laws, professional standards, and company policies.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1-2 years of experience as a Pharmacist.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Ability to provide friendly customer service, understand patients’ reactions, and respond appropriately.
Verbal and written communication skills, including active listening.
Ability to use math to determine prescription quantities and days’ supply.
Problem-solving skills to choose an appropriate response to challenging patient or colleague interactions.
Ability to meet the physical demands of the role, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to communicate and receive detailed information orally.
Leadership skills, including delegation, team motivation, coaching, feedback, and accountability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coach team members, and follow up consistently on performance measures.
Ensure the team follows pharmacy workflow procedures and uses safety guardrails at every workstation.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory and coach the team on inventory practices, particularly cold chain product protection.
Onboard new Technicians and Pharmacists, provide CVS workflow training, and monitor required training and licensure progress.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained pharmacy colleagues and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, deliver annual reviews, and address gaps.
Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, and act on relevant feedback.
Maintain clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements related to controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
Lead by example, delegate tasks, motivate and coach team members, provide feedback, address performance issues, and adapt to changing circumstances.
Perform additional tasks as directed by a Supervisor or Manager.