Pharmacy Manager

CVS Health•Dallas, TX

15d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to deliver exceptional patient care, promote best practices, and support safe, accurate, and compliant pharmacy operations. The manager serves as a role model, coaches team members, supports change, recognizes colleague performance, and identifies opportunities to improve pharmacy performance. The role includes supervising pharmacy operations and team members, supporting prescription fulfillment and patient counseling, promoting immunizations and clinical services, managing inventory, onboarding and training pharmacists and technicians, and ensuring compliance with legal, regulatory, and company requirements. The Pharmacy Manager also works with the Store Manager to support cross-training and talent development, manages performance and scheduling, reviews business reporting and develops action plans, and fosters a safe, inclusive, and supportive team environment. The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within designated timeframes. It involves extended periods upright and mobile, frequent hand and finger movements, reaching, bending, stooping, visual and communication tasks, and lifting or exerting force up to 20 pounds occasionally. The role is full-time, with 40 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within designated timeframes.
Ability to concentrate, shift between tasks, verify prescription information and label accuracy, and respond to patient and business needs.
Customer-service, teamwork, verbal and written communication, and active-listening skills.
Ability to use mathematics for prescription calculations, including quantities and days’ supply.
Ability to resolve challenging patient or colleague interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, grasp, type, and perform repetitive finger movements; adjust machines precisely; and stoop and bend to move items.
Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small items.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Ability to communicate detailed information accurately through spoken and oral communication.
Leadership skills, including delegation, team motivation, coaching, feedback, problem-solving, adaptability, and accountability.
Ability to coach, reinforce, encourage, discipline, and/or terminate pharmacy team members.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model expected standards, and promote a culture of excellence, safety, empowerment, and inclusion.
Support patient health through safe and appropriate dispensing, counseling, immunizing practices, and pharmacist-delivered clinical services where permissible.
Oversee pharmacy operations during bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and using safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding and training for new Technicians and Pharmacists, including CVS workflow training, and monitor progress toward required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy requirements and escalate issues or concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, conduct annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or appropriately delegate and oversee preparation of the pharmacy schedule.
Review business reporting and create action plans addressing workflow, service, patient care, and compliance gaps.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements related to controlled substances, recordkeeping, privacy, security, and workplace safety.
Lead by example, delegate tasks, motivate and coach team members, provide feedback, and address performance, including discipline or termination when appropriate.
Perform other tasks as directed by a Supervisor or Manager.