Pharmacy Manager

CVS Health • Plattsburgh, NY

18d

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, cultivate a culture of excellence, and improve patient health through safe dispensing, counseling, and immunization. They model compassionate care, coach colleagues, address performance opportunities, support new programs, onboard team members, and recognize colleagues’ success. The role includes working at the pharmacy bench, guiding workflow, counseling patients, and complying with legal and regulatory requirements.

The Pharmacy Manager directly manages pharmacy operations and team performance, supports accurate prescription fulfillment, improves patient experience, manages inventory, and ensures compliance with pharmacy regulations and company policies. They partner with the Store Manager on talent and cross-training, oversee Staff Pharmacists and District Support Pharmacists where applicable, manage scheduling, review operational reporting, and develop plans to address gaps. They also maintain clinical and technical skills and support pharmacist-delivered clinical services where permitted.

Requirements

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Must not be on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to focus on tasks, shift between tasks quickly, and confirm prescription information and label accuracy.
• Customer-service and team-orientation skills, including friendly assistance and appropriate responses to patient reactions.
• Verbal and written communication skills, active listening, and ability to convey and receive detailed spoken instructions accurately.
• Mathematical reasoning skills to determine quantities, days’ supply, and bottle requirements for prescriptions.
• Problem-resolution skills to select an appropriate course of action in challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, coach, provide feedback, and support team performance.
• Adaptability, accountability, and problem-solving skills.
• Ability to be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead; stretch; use fingers repetitively; extend arms; handle precise adjustments; stoop and bend; and perform close-visual-acuity tasks.
• Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Lead the pharmacy team during bench shifts, coach team members, and follow up consistently to strengthen pharmacy performance.
• Follow and direct the team to follow pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
• Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, particularly protecting cold-chain products.
• Onboard and train new Technicians and Pharmacists, monitoring timely completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, conduct annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
• Review business reports and develop action plans addressing workflow, service, patient care, and compliance.
• Build a culture of safety, empowerment, inclusion, and psychological safety by welcoming feedback and taking appropriate action.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing services where permissible.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including controlled-substance, recordkeeping, privacy, security, and workplace-safety requirements.
• Attend work regularly and predictably, including nights and weekends, and complete required training within designated timeframes.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and coach, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed