Pharmacy Manager

Walgreens•Henderson, NV

25d

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients on the effective use of medications and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The Pharmacy Manager oversees patient service, pharmacy operations, regulatory compliance, staffing and scheduling, clinical services, technology, insurance claims, documentation, and pharmacy facilities. The position partners with the Store Manager and healthcare providers, supports community health outreach, and develops relationships with the local medical community. The manager also trains, coaches, evaluates, and supports pharmacy staff, while maintaining required credentials and pursuing ongoing professional development.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.
For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, respond to questions and concerns, and promote a positive patient experience through attentive and empathetic service.
Promote Walgreens healthcare services, including medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generic and lower-cost options, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing and controlled substance requirements.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, team coordination, and opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with their use.
Identify productivity improvements and ensure insurance claims are processed accurately; resolve issues with insurers and medical providers and participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
Partner with centralized support for patient registration and exception resolution.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional and efficient department.
Prepare and submit records, reports, and other documentation required to operate the pharmacy.
Collaborate with the Store Manager on hiring, discipline, and termination; support compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, and manage performance reviews and training.
Identify high-potential employees and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Keep current with pharmacy, healthcare, retail, and management developments, and pursue best practices and professional development.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory activities and identify improvement opportunities.
Build relationships with local physicians, nurses, and other healthcare providers; promote pharmacy services and support community health and wellness awareness.