Pharmacy Manager

CVS Health • Frankfort, KY

12d

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change while identifying and addressing performance opportunities. The manager serves as a role model, supports new program awareness and team onboarding, recognizes colleagues, and demonstrates safe, effective pharmacy practice at the bench, including patient counseling and compliance with legal and regulatory requirements.

The role is responsible for direct management of the pharmacy team and operations. This includes safe and accurate prescription fulfillment, immunization services, patient support, inventory management, staff training and licensure progress, regulatory compliance, performance management, scheduling, operational improvement, and a safe, inclusive team culture. The Pharmacy Manager partners with the Store Manager and pharmacy colleagues, maintains clinical and technical skills, and supports pharmacist-delivered clinical services where permitted.

The position requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe. It involves patient and colleague communication, prescription-related mathematical reasoning, problem resolution, team leadership, and the physical activities described in the posting. The role is full-time, with 40 anticipated weekly hours. The stated pay range is $65.00–$85.00 per hour; the role may also be eligible for a CVS Health bonus, commission, or short-term incentive program. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly, service-oriented approach and ability to understand and respond appropriately to patients’ reactions.
• Verbal and written communication skills for interactions with patients and colleagues, including active listening and accurately conveying detailed spoken instructions.
• Mathematical reasoning skills, including calculating quantities to dispense and days’ supply.
• Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
• Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team members.
• Ability to work across the home store and other market locations to meet business needs is listed as a preferred qualification.
• Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and move items between low and high positions; perform repetitive finger movements; position machines precisely; and perform close-visual-acuity tasks.
• Occasionally lift up to 20 lbs. or exert up to 20 lbs. of force; frequently lift up to 10 lbs. or exert up to 10 lbs. of force; consistently move objects using negligible force.
• Ability to express or exchange ideas by spoken word and receive detailed information through oral communication.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

• Lead and develop the pharmacy team, model excellent conduct, and cultivate a culture of safety, empowerment, inclusion, and patient care.
• Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts, coach team members, follow up consistently, and improve pharmacy performance measures.
• Direct adherence to pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote positive patient experiences through empathy, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
• Offer and deliver immunizations, and identify and support Pharmacy Technicians who are learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and track completion of required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation; deliver annual reviews and address performance gaps.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
• Review business reporting, identify operational insights, and develop action plans addressing workflow, service, patient care, and compliance.
• Build psychological safety by inviting team feedback and taking appropriate action.
• Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand relevant knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical care, including testing and prescribing services where permitted; empower the pharmacy team to provide holistic care.
• Comply with applicable federal and state laws, regulations, professional standards, ethical principles, and CVS Health policies and procedures, including those concerning controlled substances, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take accountability.
• Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed