Pharmacy Manager

Family & Children's Services Career Center•Tulsa, OK

About The Position

The Pharmacy Manager is responsible for the daily operational, clinical, financial, and regulatory performance of an assigned pharmacy location. The position leads and oversees pharmacy staff, supports the safe and efficient delivery of pharmacy services, promotes patient-centered care, and maintains compliance with applicable federal, state, accreditation, and organizational requirements. The manager serves as a key liaison between Pharmacy Services and other Family & Children’s Services programs, fostering collaboration and supporting agency-wide efforts to improve patient care, medication access, and service delivery. The role oversees pharmacy personnel and operations, including staffing, prescription processing and dispensing, workflow, inventory, technology, and continuity of service. It supports clinical services such as medication therapy management, adherence programs, disease-state management, patient counseling, and medication safety initiatives. The manager also resolves operational and medication-related concerns with patients, providers, agency programs, and support departments; supports financial performance and cost control; and participates in audits, inspections, quality improvement, and corrective action planning. This position requires a Doctor of Pharmacy degree, at least three years of pharmacy experience, at least one year of leadership or supervisory experience, and an Oklahoma Pharmacist License. A multidisciplinary healthcare background is required. Experience in behavioral health, ambulatory care, community pharmacy, specialty pharmacy, or integrated healthcare, as well as experience managing pharmacy operations, employees, and regulatory compliance, is preferred. This is classified as a safety-sensitive position and is subject to drug and alcohol testing, including random testing.

Requirements

Doctor of Pharmacy degree.
Minimum three years of pharmacy experience.
Minimum one year of leadership or supervisory experience.
Demonstrated experience working in a multidisciplinary healthcare environment.
Oklahoma Pharmacist License.
Knowledge of pharmacy operations, medication management, dispensing practices, inventory control, and medication safety standards.
Knowledge of applicable federal and state pharmacy laws, regulations, accreditation standards, and professional practice requirements.
Knowledge of clinical pharmacy practices and patient-centered medication services.
Knowledge of pharmacy budgeting, purchasing, inventory management, cost control, and financial performance.
Strong leadership and supervisory skills, including the ability to direct staff, support staff development, and promote accountability.
Ability to manage daily pharmacy operations while maintaining quality, efficiency, safety, and regulatory compliance.
Ability to identify and resolve medication-related, operational, and workflow concerns effectively and promptly.
Ability to collaborate with prescribers, nurses, clinical teams, leadership, and organizational programs.
Strong organizational and time-management skills and ability to manage multiple priorities and changing operational needs.
Strong analytical and problem-solving skills, including the ability to evaluate processes, performance, and improvement opportunities.
Effective verbal and written communication skills for communicating pharmacy-related information to clinical and non-clinical staff.
Ability to develop, implement, and maintain pharmacy policies, procedures, and quality-improvement initiatives.
Ability to maintain accurate documentation, records, and reports in accordance with regulatory and organizational requirements.
Proficiency in pharmacy information systems, electronic health records, and standard business software used for documentation, reporting, and operational management.
Ability to maintain confidentiality and exercise sound professional judgment when handling patient, medication, and organizational information.

Nice To Haves

Experience in behavioral health, ambulatory care, community pharmacy, specialty pharmacy, or integrated healthcare settings.
Experience managing pharmacy operations, employees, and regulatory compliance activities.

Responsibilities

Work with the Pharmacy Technician Supervisor to direct day-to-day pharmacy operations.
Recruit, hire, train, coach, and evaluate pharmacists; assist with these activities for pharmacy technicians as needed.
Develop staff schedules and ensure adequate coverage and operational efficiency.
Foster accountability, teamwork, and patient-centered care; set performance expectations, conduct evaluations, implement corrective action when needed, and promote professional development.
Ensure staff maintain required licensure, certifications, competencies, and training.
Ensure accurate and timely prescription processing and dispensing; monitor prescription volume, workflow, and staffing needs.
Work on the pharmacy floor as necessary to provide adequate coverage.
Oversee inventory management, purchasing, medication storage, and inventory control; participate in bi-annual financial inventory with the Pharmacy Technician Supervisor.
Minimize medication errors and implement quality improvement initiatives.
Maintain continuity of pharmacy operations during staffing shortages, workflow disruptions, or unexpected events.
Monitor pharmacy technology systems and coordinate resolution of operational disruptions.
Support operational improvements that enhance efficiency, patient access, and service quality.
Support medication therapy management, medication adherence programs, and disease-state management initiatives.
Collaborate with providers and healthcare teams to optimize medication outcomes; participate in patient counseling and clinical interventions.
Support medication safety, patient education, population health, and pharmacy-based clinical service initiatives as directed by Pharmacy Leadership.
Serve as the primary pharmacy resource for operational, medication access, prescription, and customer service concerns affecting patients, providers, and agency programs.
Develop and maintain working relationships with clinical, operational, and administrative departments.
Communicate with providers, nurses, case managers, therapists, crisis staff, residential and community-based programs, and leadership to resolve medication-related concerns.
Investigate and troubleshoot service issues, prescription delays, inventory shortages, insurance barriers, prior authorization concerns, and workflow challenges; implement corrective actions.
Coordinate with the Patient Assistance Program team, Pharmacy Business Operations Specialist, Revenue Cycle, Medical Services, Financial Eligibility, and other support departments to address medication access barriers.
Escalate complex operational, compliance, clinical, or customer service issues to the Director of Pharmacy Region and Pharmacy Leadership as appropriate.
Participate in interdisciplinary meetings, committees, and organizational initiatives; advocate for clients by identifying medication access barriers and coordinating solutions.
Assist in monitoring pharmacy financial performance with the Pharmacy Business Operations Specialist and Director of Pharmacy Region.
Identify opportunities for revenue growth, prescription capture, and cost containment; review and analyze key performance indicators.
Monitor inventory utilization, reduce waste and inventory variance, and support reimbursement optimization and financial sustainability.
Maintain compliance with State Board of Pharmacy regulations, DEA requirements, CMS requirements, HIPAA regulations, USP standards, ODMHSAS requirements, and organizational policies and procedures.
Participate in audits, inspections, surveys, and corrective action planning; ensure required staff training and competency validation are completed.
Develop and implement performance improvement plans when necessary; monitor medication safety, diversion prevention, and quality assurance.
Keep pharmacy operations inspection-ready and compliant with applicable requirements.