Pharmacy Manager

CVS Health•Eden, NC

7d•$65 - $85

About The Position

The Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care and cultivate a culture of excellence, safety, and inclusion. The role models compassionate care, promotes best practices, leads through change, and identifies performance opportunities. The Pharmacy Manager supports awareness of new programs, onboards pharmacy colleagues, recognizes success, and works at the bench while ensuring meaningful patient counseling and compliance with legal and regulatory requirements. The manager oversees pharmacy operations and team performance, including safe and accurate prescription fulfillment, workflow, inventory, immunization services, training, and compliance. They coach and support pharmacists and technicians, collaborate with the Store Manager and patients’ healthcare teams, review operational reporting, and develop action plans to improve workflow, service, patient care, and compliance. The role also supports pharmacist-delivered clinical services where permitted and maintains relevant clinical and technical skills through required training and continuing education. This is a full-time role with 38 anticipated weekly hours. The typical pay range is $65.00–$85.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to the listed base pay range. Eligible benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate, switch between tasks, verify prescription information and label accuracy, and respond appropriately to patient and business needs.
Customer service, team orientation, verbal and written communication, and active listening skills.
Ability to use mathematics to calculate prescription quantities and days’ supply.
Ability to assess challenging patient or colleague interactions and select an appropriate course of action.
Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team performance.
Ability to meet the stated physical demands, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe, accurate prescription fulfillment.
Promote positive patient experiences through empathetic care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and ensure they complete required training for licensure on time.
Oversee Staff Pharmacists and District Support Pharmacists, where applicable, manage performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or appropriately delegate and oversee preparation of the pharmacy schedule.
Review business reports and develop action plans to address operational, workflow, service, patient care, and compliance gaps.
Build a safe, empowering, inclusive team culture and encourage feedback, taking appropriate action in response.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as COVID/flu testing and hormonal contraception services, where permissible.
Follow applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy and security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Demonstrate attention, focus, adaptability, customer service, communication, mathematical reasoning, and problem-resolution skills.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, and address challenges with problem-solving and accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.