Pharmacy Manager

Walgreens•Loxahatchee Groves, FL

29d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory requirements and company policies. The Pharmacy Manager oversees efficient pharmacy workflow, financial performance, inventory, patient experience, staff performance, engagement, and professional development. The position combines direct patient care with pharmacy operations and team leadership. It includes counseling patients, performing pharmacist and clinical services, maintaining regulatory compliance, managing pharmacy systems and insurance issues, coordinating staff and workflow, and supporting the pharmacy’s business performance and community relationships. The manager collaborates with the Store Manager and other leaders on staffing, strategy, performance, and health and wellness initiatives.

Requirements

Bachelor of Science in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific experience requirements may take precedence.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer service practices that create a positive patient experience.
Promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients about medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist tasks including compounding, drug therapy reviews, medication verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards.
Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
Apply Good Faith Dispensing policy requirements alongside state and federal controlled-substance laws when filling prescriptions.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients in using them; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Perform immunizations, diagnostic testing, disease-state management, and other clinical and wellness services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy department maintenance, housekeeping, repairs, equipment, and layout changes.
Prepare and submit pharmacy records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Establish staff expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, conflicts, and morale, and support positive employee-management relationships.
Maintain required licensing, credentials, and certifications for providing clinical services.
Maintain and enhance pharmacy, healthcare, retail, and management knowledge; complete required education credits and company training.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and opportunities for improvement.
Build relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding health and wellness awareness.