Pharmacy Manager

Walgreens•Rochester, NY

7d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting services and preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The position combines pharmacist duties with management of pharmacy operations and personnel. It includes counseling patients, dispensing medications, maintaining compliance with applicable laws and company standards, coordinating pharmacy workflow and staffing, supporting pharmacy systems, managing insurance and patient issues, and performing clinical services. The Pharmacy Manager works with the Store Manager and healthcare providers to support business growth, team development, and community health and wellness awareness. The role requires a BS in Pharmacy or PharmD from an accredited institution, current pharmacist licensure in the states within the district, and at least one year of pharmacy experience. The successful candidate must be a certified immunizer or willing to become one within 90 days of hire.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating strong working knowledge of applicable state and federal controlled substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Promote Walgreens healthcare services, anticipate patient needs, and participate in community events as requested by management.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost alternatives, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, verification, and accurate dispensing.
Ensure pharmacy compliance with regulations, company policies, and standards; establish efficient workflows, oversee scheduling and role assignments, and manage pharmacy opening, closing, and shift changes.
Apply Good Faith Dispensing requirements and applicable state and federal controlled substance laws when filling prescriptions.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify opportunities to improve productivity.
Ensure insurance claims are processed accurately, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, and to discuss alternatives or answer questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functioning, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize improvements, oversee staff training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support employee welfare and team morale.
Maintain required licenses, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education and training; and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; and identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.