Pharmacy Manager

CVS Health•Concord, NC

7d•$65 - $85

About The Position

The Pharmacy Manager leads and develops the pharmacy team to deliver exceptional patient care, promote best practices, and manage change and performance opportunities. The role models CVS Health’s purpose and standards through safe and appropriate dispensing, counseling, immunizations, and compliance with legal and regulatory requirements. The manager oversees pharmacy operations and bench shifts, coaches team members, supports onboarding and training, and works to improve pharmacy performance and patient experiences. The position manages pharmacy staffing and performance, supports inventory control with particular attention to cold-chain products, and ensures accurate prescription fulfillment and compliant operations. The manager partners with the Store Manager to build a pipeline of cross-trained colleagues, supports clinical services where permitted, reviews operational reporting and develops action plans, and fosters a safe, inclusive, and psychologically safe team culture. The role requires maintaining clinical and technical skills, completing required training and continuing education, and complying with applicable laws, professional standards, and CVS Health policies. This is a full-time position with anticipated weekly hours of 40. The typical pay range is $65.00–$85.00 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties List.
1–2 years of experience as a Pharmacist.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer-service approach and ability to respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues.
Active listening skills.
Mathematical reasoning to determine quantities, days’ supply, and prescription fulfillment needs.
Problem-solving skills to select appropriate actions in challenging patient or colleague interactions.
Ability to complete the physical demands of the role, including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise equipment adjustments, stooping, and close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
Leadership skills, including delegation, collaboration, motivation, coaching, feedback, accountability, and adaptability.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Lead, develop, coach, and manage the pharmacy team to provide safe, effective, and compassionate patient care.
Oversee pharmacy team members during bench shifts and improve performance through coaching and follow-up.
Ensure the pharmacy team follows workflow procedures and safety guardrails for safe and accurate prescription fulfillment.
Counsel patients, address insurance or medication issues, and collaborate with patients’ broader healthcare teams.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with special attention to cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, and monitor completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their required training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, evaluate performance, deliver annual reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address workflow, service, patient-care, and compliance gaps.
Build a safe, empowering, and inclusive team culture, invite feedback, and take appropriate action.
Maintain clinical and technical skills through required training, continuing education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements concerning controlled substances, recordkeeping, privacy, security, and workplace safety.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Lead by example, delegate tasks, motivate colleagues, solve problems, adapt to changing circumstances, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a supervisor or manager.