Pharmacy Manager

CVS Health•Dallas, TX

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care and safe, accurate prescription fulfillment. The role cultivates a culture of excellence, compassion, safety, inclusion, and accountability while coaching colleagues, managing performance, supporting changes and programs, and identifying opportunities to improve pharmacy operations and patient outcomes. The Pharmacy Manager oversees pharmacy operations and team members, including Staff Pharmacists and District Support Pharmacists where applicable. Responsibilities include ensuring legal and regulatory compliance, maintaining effective workflows and inventory practices, onboarding and training pharmacy colleagues, managing schedules, reviewing business reporting, and building a pipeline of colleagues cross-trained for pharmacy work. The role also provides pharmacist-delivered clinical care, including immunizations and testing and prescribing services where permissible, and maintains relevant clinical and technical skills as the industry evolves. This full-time position has anticipated weekly hours of 38 and requires regular, predictable attendance, including nights and weekends. The stated pay range is $65.00–$85.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program and a comprehensive benefits package, subject to eligibility.

Requirements

Active pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties List.
1–2 years of experience as a pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ needs and reactions.
Verbal and written communication and active listening skills.
Mathematical reasoning skills sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
Problem-resolution skills, including selecting an appropriate course of action in challenging patient or colleague interactions.
Ability to perform the stated physical demands, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger movements; close visual work; and occasionally lifting or exerting up to 20 pounds.
Ability to communicate spoken instructions accurately and receive detailed information through oral communication.
Team management and leadership skills, including delegation, motivation, problem-solving, adaptability, accountability, and providing feedback.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, model compassionate care and best practices, and establish a safe, empowering, inclusive, and engaging team culture.
Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts; coach colleagues and follow up consistently to strengthen pharmacy performance measures.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Provide meaningful patient counseling, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and identify and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using best practices, with particular attention to protecting cold-chain products.
Onboard and train new Technicians and Pharmacists for the store and district, including CVS workflow, and ensure trainees progress toward timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations; escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual performance reviews, and address performance gaps.
Remain flexible to scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans to address gaps in workflow, service, patient care, and compliance.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing services where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substance dispensing and recordkeeping, patient privacy and security, and workplace safety and inclusion.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
Lead by example; delegate tasks, empower and motivate team members, foster collaboration, and coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.