Pharmacy Manager

CVS Health•Virginia Beach, VA

12d

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to deliver safe, effective, and compassionate patient care. The role promotes best practices, guides the team through change, identifies performance opportunities, supports awareness of new programs, onboards pharmacy colleagues, and recognizes their contributions. The manager also works at the pharmacy bench, coordinates the team, counsels patients, and ensures compliance with legal and regulatory requirements. The manager is responsible for pharmacy team performance, prescription workflow and accuracy, patient experience, immunization services, inventory practices, training and onboarding, regulatory compliance, staffing and scheduling, performance reviews, and operational improvement plans. The position partners with the Store Manager to develop a pipeline of colleagues who can be cross-trained for pharmacy work. It also supports pharmacist-delivered clinical services where permitted and follows applicable laws, professional standards, ethical principles, and CVS Health policies to protect patient safety, privacy, and workplace inclusion. This is a full-time position with anticipated weekly hours of 40. Regular and predictable attendance, including nights and weekends, is required. The stated pay range is $65.00–$85.00 per hour, and the position is eligible for a CVS Health bonus, commission, or short-term incentive program. The role is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Active Pharmacist License in the state where the Store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team-orientation skills, including friendly assistance and appropriate responses to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning skills, including calculating quantities to dispense and days’ supply.
Problem-resolution skills and judgment when choosing among possible courses of action.
Ability to meet the stated physical demands, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Ability to communicate detailed spoken instructions accurately and receive detailed information orally.
Leadership skills, including delegation, motivation, coaching, feedback, accountability, adaptability, and team development.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, serving as a role model and promoting best practices and a culture of excellence.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts; coach them and follow up to strengthen pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists for the store and district, tracking completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, validation, reviews, and follow-up.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reporting, identify operational gaps, and develop action plans addressing workflow, service, patient care, and compliance.
Establish a safe, empowering, inclusive team culture and invite feedback, taking relevant action.
Maintain clinical and technical skills through required training, continuing medical education, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services such as testing and prescribing where permitted.
Follow applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements concerning controlled substances, recordkeeping, privacy, security, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example; delegate tasks, empower and motivate colleagues, foster collaboration, solve problems, adapt to changing circumstances, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.