Pharmacy Manager

CVS Health•Pittsburgh, PA

21d•Onsite

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and manage performance. The role models compassionate care, supports change, coaches colleagues, and oversees safe, accurate prescription fulfillment while complying with legal, regulatory, ethical, and company requirements. The manager works at the bench, counsels patients, supports immunization and other pharmacist-delivered clinical services where permitted, and oversees pharmacy operations, inventory, training, scheduling, performance, and compliance. The position partners with the Store Manager and other pharmacy leaders to maintain a talent pipeline, build a safe and inclusive team culture, review business reporting, and address operational and patient-care gaps. Regular and predictable attendance, including nights and weekends, is required. The role is full-time, with 34 anticipated weekly hours, and offers a base pay range of $65.00–$81.00 per hour. The position is eligible for a CVS Health bonus, commission, or short-term incentive program and a comprehensive benefits package, subject to eligibility.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer-service and team-orientation skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills to interact with patients and colleagues; active listening skills.
Mathematical reasoning skills for prescription dispensing calculations, including tablet quantities and days’ supply.
Problem-resolution skills to select an appropriate course of action in challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements and precise machine adjustments.
Close visual acuity for tasks such as transcribing, viewing a computer terminal, reading, and visually inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects using negligible force.
Ability to accurately convey detailed spoken instructions and receive detailed information through oral communication.
Team leadership skills, including setting a positive tone, delegating tasks, motivating colleagues, coaching, providing feedback, and managing performance.
Regular and predictable attendance, including nights and weekends.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead and develop the pharmacy team, modeling genuine care, best practices, and a culture of excellence.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts and strengthen performance through coaching and consistent follow-up.
Direct the team in following pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations, and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Conduct onboarding for new Technicians and Pharmacists in the store and district, train them on CVS workflow, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward training and licensure requirements.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps.
Build a safe, inclusive, empowering team environment and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills through required training and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible, and empower the team to provide holistic care.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Lead by example, delegate and empower team members, motivate the team to meet standards, solve problems, adapt, and take accountability.
Coach, reinforce, encourage, provide feedback to, discipline, and/or terminate pharmacy team members.
Perform additional tasks as directed by a Supervisor or Manager.