Pharmacy Manager

CVS Health•Blacksburg, VA

7d•$65 - $85

About The Position

CVS Health Pharmacy Managers lead and develop pharmacy teams to provide exceptional patient care, promote best practices, and manage performance. They work at the pharmacy bench, counsel patients, oversee safe and accurate prescription fulfillment, promote immunizations and clinical services, and ensure compliance with applicable laws, regulations, and company policies. The role includes onboarding and training pharmacy staff, managing schedules and inventory, coaching and evaluating team members, reviewing business reporting, and partnering with the Store Manager to support staffing and a positive, inclusive team environment. Managers must remain flexible to scheduling and business needs and maintain relevant clinical and technical skills.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Ability to complete required training within the designated timeframe.
Ability to work nights and weekends as part of regular and predictable attendance.
Ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
Friendly, patient-focused service skills and ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills, including active listening.
Ability to use mathematics for prescription dispensing calculations.
Ability to identify challenging interactions and select an appropriate course of action.
Ability to lead, delegate, coach, motivate, provide feedback to, and manage pharmacy team members.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; adjust machines precisely; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee pharmacy team members during bench shifts, coach them, and follow up consistently to improve pharmacy performance.
Promote safe and accurate prescription fulfillment by following and directing the team to follow workflow procedures and safety guardrails.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively address insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists, including CVS workflow and required training or licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL as needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and support their required training and licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance and deliver annual performance reviews.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
Review business reports and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety, and respond to team feedback.
Maintain clinical and technical skills through required training, CME, and other learning opportunities.
Support access to care and patient outcomes through pharmacist-delivered clinical services, such as testing and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, and workplace safety.
Attend regularly and predictably, including nights and weekends, and complete required training on time.
Demonstrate attention, focus, customer service, communication, mathematical reasoning, and problem-resolution skills.
Lead by example, delegate tasks, motivate and coach team members, provide feedback and discipline as needed, and address challenges with problem-solving and accountability.
Perform additional tasks as directed by a Supervisor or Manager.