Pharmacy Manager

Walgreens•Rosenberg, TX

About The Position

The Pharmacy Manager provides pharmacy consulting and clinical healthcare services to patients, including medication counseling, immunizations, diagnostic testing, disease state management, and patient outcome services. The role ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The Pharmacy Manager oversees pharmacy workflow, financial performance, inventory, patient experience, and pharmacy staff performance and development. The Pharmacy Manager manages day-to-day pharmacy operations, including staffing and scheduling, opening and closing, regulatory compliance, prescription processing, insurance claims, technology support, department maintenance, and required records and reports. The role works with the Store Manager and healthcare providers to resolve patient and operational issues, support business growth, and promote health and wellness services in the community. The manager hires and develops staff in collaboration with the Store Manager, oversees training and performance reviews, supports employee relations and morale, and maintains required professional credentials and knowledge. Walgreens is an equal opportunity employer and will consider qualified applicants with arrest and conviction records. The salary range is not included in the supplied text; actual salary depends on factors such as geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities that demonstrate strong working knowledge of applicable state and federal controlled substance laws.
Supervisory experience planning, organizing, and directing the work of pharmacy staff.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet patients, offer assistance, resolve issues, answer questions, and model customer-service practices that promote a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescribed medications.
Ensure pharmacy operations comply with applicable regulations, company policies, and standards, including Good Faith Dispensing requirements and controlled substance laws.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activities, and team suggestions; manage opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information technology systems and support staff and patients with pharmacy technology.
Identify productivity improvements and ensure accurate insurance claim processing; resolve issues with insurers and medical providers and participate in third-party audits.
Contact medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease state management.
Partner with centralized support on patient registration, exception resolution, and patient issue resolution.
Conduct virtual product reviews in virtual environments according to company procedures and guidelines.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional, presentable, efficient department.
Prepare and submit records, reports, and other documentation required by state and federal laws.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff as needed, and ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, and foster a shared vision.
Recognize staff improvements, manage performance, oversee training, conduct formal performance reviews, identify high-potential team members, and collaborate on career progression.
Address employee relations concerns, support employee welfare, resolve complaints and conflicts, and maintain team morale.
Maintain required licenses, credentials, and certifications for clinical services; keep pharmacy and healthcare knowledge current and complete required education and training.
Pursue professional development by monitoring personal performance, seeking constructive feedback, and using the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
Develop relationships with local medical professionals, promote the pharmacy in the community, and support the Store Manager in expanding community health and wellness awareness.