Pharmacy Manager

Walgreens•Candler-McAfee, GA

7d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The manager ensures prescriptions are compounded, reviewed, dispensed, and verified accurately in accordance with applicable regulations and company policies. The role oversees pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development. The position combines direct pharmacist duties with oversight of pharmacy operations and staff. It includes counseling patients and coordinating with medical providers and insurers; maintaining regulatory compliance, accurate records, and effective pharmacy systems; and managing staffing, training, performance, and employee relations. The manager also works with the Store Manager and local healthcare community to support business planning and promote health and wellness services.

Requirements

BS in Pharmacy or PharmD from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; some states may require more specific experience.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Promote awareness and use of pharmacy healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, verification, medication management, and accurate dispensing of prescriptions.
Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee scheduling, role assignments, coordination, staff suggestions, pharmacy opening and closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology; identify productivity improvements.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and respond to provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout to maintain a functional and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on staff hiring and, as needed, discipline and termination; ensure employment-law compliance.
Set staff expectations and goals, promote teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate on their career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications for clinical services.
Maintain and enhance pharmacy and healthcare knowledge, complete required education and training, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory, and identify performance trends and improvement opportunities.
Develop relationships with local healthcare providers and promote pharmacy business and community health and wellness awareness.