Pharmacy Manager

Walgreens•St. Ann, MO

4d•$67 - $91

About The Position

The Pharmacy Manager provides pharmacy consulting services to patients regarding effective medication use and drug interactions, and offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulatory guidelines and company policies. It manages pharmacy workflow, financial performance, inventory, patient experience, and staff performance and development through training, coaching, and formal performance management. The Pharmacy Manager supports patient care and pharmacy operations by counseling patients, coordinating with medical providers and insurers, performing pharmacist and clinical services, maintaining regulatory compliance, and overseeing workflow, records, technology, equipment, and pharmacy facilities. The position also leads staff hiring, training, performance, and employee relations in collaboration with the Store Manager; communicates relevant health and wellness strategy; analyzes business performance; and builds relationships with the local medical community to support pharmacy growth.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willingness to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; state-specific requirements may take precedence.
Experience performing prescription dispensing activities that demonstrates a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors in the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors in the last performance review, if one is on file.

Responsibilities

Engage patients, resolve concerns, answer questions, and model customer-service practices that deliver a positive and empathetic patient experience.
Promote awareness and use of Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription review, interpretation, verification, and dispensing.
Ensure pharmacy operations comply with regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish and manage efficient pharmacy workflows, including staff scheduling, role assignments, activity coordination, opening and closing, and shift changes.
Collaborate with the Store Manager to identify and develop strategic business opportunities.
Maintain knowledge of pharmacy technology systems and support staff and patients with pharmacy information technology; identify opportunities to improve productivity.
Ensure accurate insurance claim processing, resolve payment rejections, work with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and respond to provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a presentable and efficient department.
Prepare and submit records, reports, and documentation required by state and federal law.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff and ensure compliance with employment laws.
Set staff expectations and goals, foster teamwork, recognize improvement, oversee training, conduct performance reviews, and support career progression.
Address employee relations concerns, conflicts, complaints, and team morale.
Maintain required licenses, credentials, and certifications; complete required education credits and company training.
Keep pharmacy and healthcare knowledge current, pursue best practices, monitor personal performance, seek feedback, and use available mentors and coaches for professional development.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer-service, and inventory data; manage asset protection and inventory; identify performance trends and improvement opportunities.
Build relationships with local healthcare providers and promote pharmacy services in the community to support growth and health and wellness awareness.