Pharmacy Manager

Walgreens•Wentzville, MO

5d•$67 - $91

About The Position

The Pharmacy Manager provides empathetic pharmacy consulting to patients on medication use and drug interactions, and offers preventive and clinical healthcare services such as immunizations, diagnostic testing, and patient outcome services. The role ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The Pharmacy Manager manages pharmacy workflow, financial performance, inventory, and patient experience, and oversees staff performance, engagement, training, coaching, and formal performance management. The manager leads patient service and pharmacy operations, including counseling patients, dispensing and reviewing prescriptions, maintaining regulatory compliance, managing pharmacy systems and insurance claims, coordinating workflow and staff schedules, and maintaining the pharmacy department. The role also partners with the Store Manager on staffing, team performance, business planning, and community health and wellness outreach. The Pharmacy Manager analyzes financial, service, and inventory performance and identifies opportunities for improvement.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willing to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription-dispensing activities demonstrating strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Engage patients, resolve issues, answer questions, and model customer-service practices that support a positive patient experience.
Anticipate patient needs and promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication verification, medication management, and accurate prescription dispensing.
Ensure the pharmacy complies with regulations, company policies, standards, and Good Faith Dispensing requirements, including applicable controlled-substance laws.
Establish efficient pharmacy workflows, oversee staff scheduling and role assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale systems; identify productivity improvements.
Ensure insurance claims are processed accurately, resolve patient issues with insurers and medical providers, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies, suggest alternatives, and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Manage pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional, presentable, and efficient department.
Prepare and submit records, reports, and other documentation required by state and federal law to operate the pharmacy.
Collaborate with the Store Manager on hiring, discipline, and termination of pharmacy staff, as necessary, and ensure compliance with employment laws.
Establish staff expectations and goals, encourage teamwork, recognize improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team morale and employee welfare.
Maintain required licenses, credentials, and certifications for clinical services; complete required education credits and company training.
Keep pharmacy and healthcare knowledge current, pursue relevant professional development, monitor performance, seek feedback, and use the Healthcare Supervisor and Store Manager as mentors and coaches.
Communicate relevant corporate health and wellness services or strategy information to pharmacy staff in support of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
Build relationships with local healthcare providers and promote the pharmacy in the community to support growth and health and wellness awareness.