Pharmacy Manager

Walgreens•Omaha, NE

16d

About The Position

The Pharmacy Manager provides empathetic medication-use consulting and preventive and clinical healthcare services, including immunizations and diagnostic testing. The manager ensures medications are compounded, reviewed, dispensed, and verified accurately in accordance with regulations and company policies. The role oversees efficient pharmacy workflow, financial performance, inventory, patient experience, and the performance, engagement, and development of pharmacy staff. The Pharmacy Manager counsels patients, performs pharmacist and clinical duties, and ensures pharmacy operations comply with applicable requirements. The role coordinates workflow and staffing, supports pharmacy technology and claims processing, resolves patient and insurance issues, maintains pharmacy facilities and records, and partners with the Store Manager on staffing, performance, business opportunities, and community health initiatives. The position requires a pharmacy degree, current pharmacist licensure in the applicable district states, immunizer certification or willingness to obtain it within 90 days, and at least one year of pharmacy experience. Internal-candidate performance and disciplinary criteria also apply as specified in the posting.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified Immunizer or willingness to become an immunizer within 90 days of hire.
At least one year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements take precedence where applicable.
Experience performing prescription dispensing activities demonstrating a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates: an average rating of at least 3.0 on leadership behaviors in the last performance review, if on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least six months of pharmacy experience with Walgreen Co.
For internal candidates: an average rating of 3.7 or above on leadership behaviors in the last performance review, if on file.

Responsibilities

Engage patients, address their questions and concerns, anticipate needs, and promote a positive patient experience.
Promote Walgreens healthcare services, including consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and patient outcome services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generics, lower-cost medicines, and over-the-counter products; refer patients to medical providers when appropriate.
Perform pharmacist duties including compounding, drug therapy reviews, medication management, prescription review, verification, and dispensing.
Ensure pharmacy operations comply with applicable regulations, company policies, standards, and controlled-substance requirements, including Good Faith Dispensing procedures.
Establish efficient pharmacy workflows; oversee staff scheduling, role assignments, activity coordination, and team suggestions; manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to define and develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with pharmacy technology.
Identify opportunities to improve productivity and ensure insurance claims are processed accurately; resolve patient issues with insurers and medical providers and participate in third-party audits.
Follow up with medical providers to clarify prescriptions and address questions about medications, dosages, refills, interactions, allergies, and alternatives.
Perform clinical and wellness services, including immunizations, diagnostic testing, and disease-state management.
Partner with centralized support on patient registration, exception resolution, and patient issues; conduct virtual product reviews according to company procedures in virtual environments.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional and efficient department.
Prepare and submit records, reports, and other documentation required to operate the pharmacy.
Collaborate with the Store Manager on hiring, discipline, and termination; ensure compliance with employment laws.
Partner with the Store Manager to set expectations and goals, promote teamwork, recognize improvements, and foster a shared vision.
Oversee staff training and performance reviews; identify high-potential team members and collaborate on their career progression.
Address employee relations concerns and support team morale by addressing welfare, complaints, and conflicts.
Maintain required licensing, credentials, and certifications; keep pharmacy and healthcare knowledge current; complete required education credits and training.
Pursue professional development through self-monitoring, feedback, and coaching from the Healthcare Supervisor and Store Manager.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff.
Analyze pharmacy financial, customer service, and inventory performance; manage asset protection and inventory; identify trends and improvement opportunities.
Develop relationships with local healthcare providers and promote pharmacy services and health and wellness awareness in the community.