Pharmacy Manager

Walgreens•Clute, TX

15d•$61 - $82

About The Position

The Pharmacy Manager provides medication counseling and clinical healthcare services to patients while ensuring prescriptions are accurately compounded, reviewed, dispensed, and verified in compliance with regulations and company policies. The role manages pharmacy workflow, inventory, financial performance, patient experience, and staff performance and development. The Pharmacy Manager oversees pharmacy operations, including staffing and scheduling, opening and closing, compliance, prescription fulfillment, insurance claims, pharmacy systems, recordkeeping, and department maintenance. The position provides clinical services such as immunizations, diagnostic testing, disease-state management, and medication management; works with patients, medical providers, insurance companies, and centralized support to resolve issues; and promotes Walgreens healthcare services in the community. The role partners with the Store Manager on hiring, staff performance and development, employee relations, business planning, and strategic opportunities. It monitors business and inventory performance, builds relationships with local healthcare providers, and supports community health and wellness awareness. The Pharmacy Manager must maintain required licensure and credentials and complete company-required education and training.

Requirements

BS in Pharmacy or PharmD degree from an accredited educational institution.
Current pharmacist licensure in the states within the district.
Certified immunizer, or willing to become an immunizer within 90 days of hire.
At least 1 year of pharmacy experience, including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing; more specific state requirements may take precedence.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled-substance laws.
For internal candidates only: an average rating of at least 3.0 on leadership behaviors on the last performance review, if one is on file, and no written disciplinary actions in the last 12 months.

Nice To Haves

Supervisory experience planning, organizing, and directing the work of pharmacy staff.
At least 6 months of pharmacy experience with Walgreen Co.
For internal candidates only: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.

Responsibilities

Greet and assist patients, resolve concerns, answer questions, and model customer-service practices that support a positive patient experience.
Anticipate patient needs and promote pharmacy consultations, medication management, drug therapy reviews, immunizations, diagnostic testing, and other clinical or wellness services.
Participate in community events as requested by the Store Manager, Healthcare Supervisor, or District Manager.
Counsel patients on medication use, side effects, interactions, contraindications, privacy, generic and lower-cost medications, and over-the-counter products; refer patients to medical providers when needed.
Perform pharmacist duties, including compounding, drug therapy reviews, medication management, prescription verification, and dispensing.
Ensure the pharmacy operates in compliance with regulations, company policies, standards, and controlled-substance laws, including Good Faith Dispensing requirements.
Establish efficient pharmacy workflows; oversee staff scheduling and assignments, coordinate activities, solicit team suggestions, and manage pharmacy opening, closing, and shift changes.
Collaborate with the Store Manager to develop strategic business opportunities.
Maintain knowledge of pharmacy information systems and support staff and patients with technology related to workflow, prescription fulfillment, billing, clinical documentation, training, inventory, and point-of-sale registers; identify productivity improvements.
Ensure accurate insurance claim processing, resolve payment rejections and patient issues, and conduct or participate in third-party audits.
Follow up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies; suggest alternatives and answer provider questions.
Perform clinical and wellness services, including immunizations, diagnostic testing, disease-state management, and other healthcare services.
Partner with centralized support on patient registration and exception resolution; conduct virtual product reviews in virtual environments according to company procedures.
Oversee pharmacy maintenance, housekeeping, repairs, equipment, and layout changes to maintain a functional and presentable department.
Prepare and submit records, reports, and other documentation required by state and federal law.
Collaborate with the Store Manager on pharmacy staff hiring, discipline, and termination, as necessary, and ensure compliance with employment laws.
Set expectations and goals with the Store Manager, foster teamwork, recognize staff improvements, oversee training, and conduct formal performance reviews.
Identify high-potential team members and collaborate with the Store Manager on career progression.
Address employee relations concerns, complaints, and conflicts, and support team member welfare and morale.
Maintain required licenses, credentials, and certifications for clinical services.
Keep pharmacy and healthcare knowledge current, complete required education credits and company training, and pursue professional development and feedback.
Communicate relevant corporate health and wellness services and strategy information to pharmacy staff on behalf of the Store Manager.
Analyze pharmacy financial, customer-service, and inventory performance; manage asset protection and inventory, and identify performance trends and improvement opportunities.
Develop relationships with local physicians, nurses, and other healthcare providers; promote the pharmacy in the community and support health and wellness awareness.