Pharmacy Manager

CVS Health•Clemmons, NC

About The Position

The Pharmacy Manager leads and develops a retail pharmacy team to provide exceptional patient care, promote best practices, and guide the team through change. The role models compassionate care, oversees pharmacy operations and bench shifts, supports safe and accurate prescription fulfillment, and ensures compliance with applicable laws, regulations, and company policies. The Pharmacy Manager also coaches and evaluates team members, supports onboarding and training, manages inventory and scheduling, reviews business performance, and fosters a safe, inclusive, and engaging workplace. The position supports patient access and outcomes through appropriate dispensing, counseling, immunizations, and pharmacist-delivered clinical services where permitted. It requires maintaining current clinical and technical skills, protecting patient privacy and safety, and responding to operational, patient-care, and compliance needs. The manager works with the Store Manager and pharmacy colleagues to maintain staffing and talent pipelines, and may work across the market as business needs require.

Requirements

Active Pharmacist license in the state where the store is located.
Active National Provider Identifier (NPI).
Must not be on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
Customer service and teamwork skills, including responding appropriately to patients’ reactions.
Verbal and written communication skills, active listening, and ability to convey detailed instructions accurately.
Mathematical reasoning skills to calculate prescription quantities and days’ supply.
Problem-solving skills to select appropriate responses to challenging patient or colleague interactions.
Ability to lead, delegate, coach, motivate, and hold pharmacy team members accountable.
Ability to adapt to changing circumstances and take ownership.
Ability to work in the home store and, as needed, at other locations across the market.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.

Responsibilities

Lead and develop the pharmacy team, modeling genuine care, best practices, safety, inclusion, and accountability.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunization practices.
Oversee pharmacy staff during bench shifts, coach team members, follow up on performance, and strengthen pharmacy performance measures.
Ensure the team follows pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
Promote positive patient experiences through compassionate care, collaboration with patients’ healthcare teams, and proactive resolution of insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory using established best practices, with particular attention to cold chain products.
Onboard and train new Technicians and Pharmacists, including training on CVS workflow, and monitor timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and monitor their training and licensure progress.
Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance, provide feedback, and deliver annual performance reviews.
Remain flexible to scheduling and business needs; write or delegate and oversee the pharmacy schedule.
Review business reports and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, psychological safety, and inclusion; invite feedback and take appropriate action.
Maintain relevant clinical and technical skills, complete required trainings and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, testing, and prescribing where permissible.
Comply with applicable laws, regulations, professional standards, ethical principles, and company policies, including requirements for controlled substances, recordkeeping, patient privacy, and workplace safety.
Perform additional tasks as directed by a Supervisor or Manager.
Lead by example, delegate tasks, empower and motivate team members, reinforce standards, provide feedback, and address performance concerns, including discipline or termination when appropriate.