Pharmacy Manager

CVS Health•Reynoldsburg, OH

13d

About The Position

The Pharmacy Manager leads and develops the pharmacy team to provide exceptional patient care, promote best practices, and manage change and performance. The role models compassionate care, supports team members’ success, and ensures safe, accurate, and legally compliant pharmacy operations. The manager oversees pharmacy staff during bench shifts, coaches team members, supports prescription fulfillment and inventory practices, delivers patient counseling and immunizations, and helps patients resolve insurance and medication issues. The Pharmacy Manager manages onboarding and training for pharmacy team members, supports timely completion of training and licensure, and oversees Staff Pharmacists and District Support Pharmacists where applicable. The role works with the Store Manager to develop a cross-trained talent pipeline, prepares or oversees pharmacy scheduling, reviews business reporting, and creates action plans to improve workflow, service, patient care, and compliance. The manager fosters a safe, inclusive, and psychologically supportive team environment, maintains clinical and technical skills, and supports pharmacist-delivered testing and prescribing services where permitted. The position requires compliance with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements concerning controlled substances, patient privacy, security, and workplace safety. Regular and predictable attendance, including nights and weekends, is required. The role involves extended periods standing, mobility, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Customer-service orientation, including recognizing and responding appropriately to patients’ needs and reactions.
Verbal and written communication skills, including active listening and accurately conveying detailed spoken instructions.
Ability to use mathematical reasoning for prescription quantities and days’ supply.
Problem-solving skills for challenging patient or colleague interactions.
Ability to lead by example, delegate, motivate, coach, provide feedback, reinforce standards, and address performance, including discipline or termination when appropriate.
Ability to adapt to changing circumstances and take accountability.
Physical ability to remain upright and mobile for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and move items between low and high positions; and perform close visual work.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Ability to communicate spoken ideas and receive detailed information orally.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Lead, develop, coach, and manage the pharmacy team, setting a positive example and supporting a collaborative, high-performing work environment.
Manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts and strengthen performance through coaching and consistent follow-up.
Ensure prescription fulfillment is safe and accurate by following and directing adherence to pharmacy workflow procedures and safety guardrails.
Provide compassionate patient care, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to cold-chain products.
Onboard and train newly hired Technicians and Pharmacists for the store and district, and ensure timely completion of required training and licensure.
Ensure pharmacy operations comply with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of colleagues cross-trained for pharmacy work and ensure they complete required training for licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
Remain flexible to meet scheduling and business needs; write or appropriately delegate and oversee the pharmacy schedule.
Review business reporting and develop action plans addressing workflow, service, patient care, and compliance opportunities.
Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
Maintain relevant clinical and technical skills, complete required training and CMEs, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permissible.
Comply with relevant laws, regulations, professional standards, ethical principles, and company policies, including controlled-substance, privacy, security, and workplace requirements.
Complete additional tasks as directed by a Supervisor or Manager.