Pharmacy Manager

CVS Health • Clifton, NJ

13d

About The Position

At CVS Health, the Pharmacy Manager leads and develops a pharmacy team to provide exceptional patient care, promote best practices, guide the team through change, and address performance opportunities. The manager models compassionate care and operational excellence, supports awareness of new programs, onboards pharmacy colleagues, and recognizes team successes. They work at the bench to coordinate the team, counsel patients, and ensure compliance with legal and regulatory requirements.

The role includes managing pharmacy operations and staff, supporting safe and accurate prescription fulfillment, strengthening performance through coaching, and maintaining positive patient experiences. The Pharmacy Manager oversees inventory practices, immunization services, training and licensure progress, regulatory compliance, scheduling, colleague development, and operational action plans. They foster a safe, inclusive, and psychologically supportive team environment; maintain clinical and technical knowledge; and support pharmacist-delivered clinical services where permitted. The role requires compliance with applicable laws, professional standards, CVS policies, controlled-substance requirements, and patient privacy and safety practices.

Requirements

• Active Pharmacist License in the state where the store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.
• Ability to attend work regularly and predictably, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate, switch between tasks, confirm prescription information, and ensure label accuracy.
• Customer service, team orientation, active listening, and verbal and written communication skills.
• Mathematical reasoning skills for prescription dispensing calculations.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to lead, delegate, motivate, coach, provide feedback, and manage pharmacy team performance.
• Ability to remain mobile and upright for extended periods; reach, stoop, perform repetitive finger movements, and handle items and equipment.
• Close visual acuity for tasks such as transcribing, viewing computer terminals, reading, and inspecting small parts.
• Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
• Ability to accurately communicate detailed information orally and receive detailed oral instructions.

Nice To Haves

• Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
• 3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee the pharmacy team during bench shifts and strengthen pharmacy performance through effective coaching and consistent follow-up.
• Direct the team to follow pharmacy workflow procedures and safety guardrails to support safe and accurate prescription fulfillment.
• Promote empathetic patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
• Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
• Manage pharmacy inventory according to best practices, with particular attention to cold chain products.
• Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor completion of required training and licensure.
• Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
• Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their progress toward required pharmacy training and licensure.
• Oversee Staff Pharmacists and District Support Pharmacists where applicable; manage performance through observation, feedback, and validation, deliver annual reviews, and address performance gaps.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or oversee the pharmacy schedule.
• Review business reporting, identify operational gaps, and develop action plans related to workflow, service, patient care, and compliance.
• Build a culture of safety, empowerment, inclusion, and psychological safety, inviting feedback and taking appropriate action.
• Maintain clinical and technical skills, complete required training and continuing medical education, and seek opportunities to expand knowledge.
• Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
• Comply with relevant laws, regulations, professional standards, ethical principles, and CVS policies, including controlled-substance dispensing and recordkeeping, patient privacy, security, and workplace safety.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Demonstrate attention, focus, adaptability, customer service, communication, mathematical reasoning, and problem-resolution skills.
• Lead by example; delegate and empower team members; motivate and coach colleagues; provide feedback and discipline; and address challenges with accountability and problem-solving.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed